New

Access Quality and Standards Coach - Patient Friendly Access (PFA)

The Rector & Visitors of the University of Virginia
$47,512.00 - $95,024.00 Annual
vision insurance, paid time off
United States, Virginia, Charlottesville
1215 Lee Street (Show on map)
Sep 13, 2025
In collaboration with the Manager, Ambulatory Access Quality & Standards, the central PFA Implementation Team, and Access Pod Managers, develops best practice-based Standard Operating Procedures (SOPs) for operational Access workflows. Engages with stakeholders including HIT, Revenue Cycle Training, and clinic operations during SOP development to ensure operational alignment. Trains Access team members on new and revised workflows through on-going at the elbow support and monitoring. Evaluates adherence to SOPs and operational quality by analyzing both qualitative and quantitative data. Helps in the implementing of system enhancements and performs subsequent follow up and reporting of the Registration and Scheduling systems. Identify and develop best practice-based Access workflows (workflows, SOPs, tools) Provide operational workflow training classes on a regular and as-needed basis for Ambulatory Access Observe staff working on Patient Access functions in clinic setting and provide real-time support and training on best practice workflows Identify KPIs for Access workflows and monitor data to identify adherence to operational workflows and areas needing additional support Audit Access operations (call monitoring, scheduling activity) to identify individual areas for improvement across Ambulatory Serves as training representative for interdisciplinary projects as assigned In addition to the above job responsibilities, other duties may be assigned. MINIMUM REQUIREMENTS Education: High School or equivalent required. Associate or Bachelor's Degree preferred in education, health or IT related majors Experience: 3 years relevant experience in a Help Desk/Information Systems setting or with Scheduling and/or Registration at UVA. Licensure: Certified Healthcare Access Manager (CHAM) or Certified Healthcare Access Associate (CHAA) by the NAHAM required within 18 months of hire date. PHYSICAL DEMANDS Job requires standing for prolonged periods, frequently bending/stooping, reaching (overhead, extensive, and repetitive); Repetitive motion: computer keyboard. Proficient communicative, auditory and visual skills; Attention to detail and ability to write legibly; Ability to lift/push/pull 50 - 100lbs. May be exposed to noise, radiation, radioactive materials, blood/body fluids and infectious disease. Position Compensation Range: $47,512.00 - $95,024.00 Annual Benefits Comprehensive Benefits Package: Medical, Dental, and Vision Insurance Paid Time Off, Long-term and Short-term Disability, Retirement Savings Health Saving Plans, and Flexible Spending Accounts Certification and education support Generous Paid Time Off UVA Health is a world-class Magnet Recognized academic medical center and health system with a level 1 trauma center. 2023-2024 U.S. News & World Report "Best Hospitals" guide rates UVA Health University Medical Center as "High Performing" in 5 adult specialties and 14 conditions/procedures. We are one of 70 National Cancer Institute designated cancer centers. UVA Health Children's is named by 2023-2024 U.S. News & World Report as the best children's hospital in Virginia with 9 specialties ranked among the best in the nation. Our footprint also encompasses 3 community hospitals and an integrated network of primary and specialty care clinics throughout Charlottesville, Culpeper, Northern Virginia, and beyond.