Group Reservations Coordinator

Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer:

• Competitive health & wellness benefits, 401(k) & company match

• Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement

• Training & Development opportunities, career growth

• Tuition Reimbursement

• Pet Insurance

• Team Member Hotel Rates, other discounts, perks and more

WhatWe'reLooking For:

A Group Reservations Coordinator oversees theaccurateprocessing and management of all contracted group room blocks while upholding Loews Hotels' "Four Diamond and More" service standards. As the primary contact for group rooming inquiries and issues, this role delivers exceptional service through warm, professional, and efficient communication. The position ensures contracted rooming requirements are fulfilled and works to accommodate needs outside the block orprovidesuitable alternatives that support hotel revenue goals.Group Reservations Coordinators maintain direct relationships with key group contacts through phone and email communication.They also serve as a critical liaison for internal teams by providingtimelyupdates on group block status, challenges, and related operational needs.

Who You Are:

• Strong communicationskills with the ability to provide excellent customer service.

• Detail-oriented andaccuratewhen managing reservations, room blocks, and guest requests.

• Proactive and resourceful in resolving issues and meeting client needs.

• Organized and able to manage multiple priorities in a fast-paced environment.

• Professional, dependable, and focused on delivering a positive guest experience.

• Veterans and military spouses encouraged to apply.

What YouWillDo:

• Manage all contracted group room blocks from turnover through departure, ensuring accuracy and compliance with contract terms.

• Review group turnovers, rooming lists, rates, and room assignments;make adjustmentsas needed.

• Maintain group inventory, sell messages, and booking configurations, including group landing pages when applicable.

• Communicatecut-off dates, rooming deadlines, and other key information promptly and professionally.

• Serve as the primary contact for group reservation inquiries, providing exceptional service via phone and email.

• Assistgroup contacts with booking tools, reservation processes, and technical issues.

• Coordinate roominglistadministration, including submission and data entry support through reservation systems.

• Proactivelyidentifyand address room block concerns, special requests, sold-out dates, and out-of-block needs.

• Ensureaccuratereservation details, billing arrangements, VIP accommodations, and special guest requests.

• Prepare, update, and distribute group reports, including weekly pick-up, rooming, and post-convention reports.

• Monitor group pick-up, attrition risk, and performance trends; communicate concerns to Sales and Events leadership.

• Participate in pre-convention meetings, resume reviews, and other group planning activities asrequired.

• Maintain organized group records and providetimelycommunication to internal departmentsregardinggroup status and operational needs.

• Support departmental goals throughaccuratework, attendance, required training participation, schedule flexibility, and other duties as assigned.

Your Qualifications Include:

• High school diploma or equivalent required.

• Minimum of two years of hospitality experiencerequired.

• Strong customer servicefocuswithexceptional hospitality and guest relations skills.

• Excellent verbal and written communication skills in English, including professional telephone etiquette.

• Proficient computer skills, including Microsoft Office; Opera experience preferred.

• Strong organizational skills with the ability to prioritize and manage multiple tasks effectively.

• Typingproficiencyof at least 25 words per minute.

• Previousreservations and/or front desk experience preferred.

• Bilingual or multilingual language skills are a plus.