- Product Program Management:
- Manages product-related programs, product launches, projects, initiatives, and workstreams to ensure timely, coordinated, and effective execution across the product lifecycle:
- Develops and manages product program plans, including scope, objectives, requirements, milestones, timelines, resources, dependencies, risks, issues, decisions, and success measures.
- Develops full-scale project plans, including defining project tasks, timelines, resource requirements, budget needs, and resource allocation.
- Manages program governance, status reporting, issue escalation, change requests, implementation decisions, stakeholder communications, and post-implementation follow-up.
- Ensures assigned product programs are delivered on time, within approved scope, and consistent with product strategy, operational readiness, compliance requirements, and business objectives.
- Applies product subject matter expertise to identify dependencies, clarify requirements, resolve issues, and support informed decisions throughout planning and execution.
- Develops and presents executive-level presentations & summaries, business cases, program updates, and decision-support materials for leadership, translating complex product, program, operational, and financial information into clear, actionable insights.
- May act as business owner as needed to provide ongoing project support.
- Product & Health Programs Operations, Governance & Vendor Management
- Conducts feasibility assessments and supports the implementation, administration, and ongoing management of health programs, services, and vendor-supported solutions.
- Manages vendor relationships, operational performance, contractual obligations, and related issue resolution activities.
- Supports health program governance, compliance, audit, reporting, and program evaluation activities, including committee and subcommittee management.
- Evaluates program performance and identifies opportunities to improve outcomes, member experience, operational efficiency, and financial results.
- Assists with product filings, regulatory submissions, benefit documentation, and implementation of approved changes.
- Supports ongoing Commercial Products business operations and departmental initiatives.
- Product Analysis, Support, and Stakeholder Consultation:
- Supports product strategy, portfolio management, and decision-making by coordinating market, competitive, pricing, utilization, financial, customer impact, and operational analyses.
- Uses product expertise to evaluate business needs, identify product and program impacts, define issues, develop options, and recommend practical solutions.
- Monitors product performance, regulatory changes, market trends, operational results, and customer feedback to identify program needs and improvement opportunities.
- Coordinates reviews with subject matter experts and supports compliant, timely implementation of mandated product changes.
- Develops and presents product program updates, executive summaries, decision materials, change summaries, and client-facing content that translate complex product and benefit concepts into clear, actionable information.
- Supports go-to-market activities for new and existing products and programs, including implementation planning, stakeholder coordination, launch readiness, communications, and post-launch monitoring.
- Coordinates development of internal training materials, job aids, process documentation, FAQs, and reference tools to support operational readiness and successful implementation of product and program changes.
- Performs all other miscellaneous responsibilities and duties as assigned or directed.
#LI-Hybrid
|
HMSA
Jul 25, 2026