New

Customer Service Representative II

TEKsystems
$18.00 - $22.00 / hr
life insurance, sick time, 401(k), retirement plan, remote work
United States, North Carolina, Gastonia
May 14, 2026
Job Title: Customer Care Representative I Location: Gastonia, NC (Onsite with potential remote after 6 months) Schedule: Full-Time \| Training: Monday-Friday, 8:00 AM - 5:00 PM About the Role We are seeking a dedicated Customer Care Representative I to serve as the frontline connection between our organization and our customers. In this role, you will handle inbound calls, resolve customer concerns, and provide support related to billing, payments, service requests, and credit-related issues. This position is ideal for individuals who thrive in a fast-paced environment and are passionate about delivering exceptional, empathetic customer service. Key Responsibilities * Respond to inbound customer calls with professionalism and efficiency * Build trust and rapport with customers while addressing inquiries and concerns * Provide timely solutions for billing, payments, service requests, and account issues * Assist customers facing credit challenges, service terminations, or emergency situations * Negotiate payment arrangements within established regulatory guidelines * Document all customer interactions accurately in internal systems * Maintain performance standards for quality, productivity, and customer satisfaction * Collaborate with internal teams and make referrals when appropriate * Complete administrative tasks as needed * Uphold company values: Safety, Integrity, Respect, Inclusion, and High Performance Top Skills Required 1. Customer Communication & De-escalation * Strong verbal and written communication skills * Active listening and ability to understand customer needs * Experience de-escalating difficult or high-stress situations 2. Problem-Solving & Judgment * Ability to analyze issues and provide real-time solutions * Strong decision-making and negotiation skills * Ability to work independently while adhering to policies and regulations 3. Technical Skills & Multitasking * Proficiency with Microsoft Office (Word, Excel, Outlook) * Experience with Customer Information Systems (preferred) * Ability to multitask and perform accurately in a high-volume call environment Additional Key Competencies * Regulatory awareness and attention to detail * Emotional intelligence and resilience under pressure * Strong time management, reliability, and punctuality * Flexibility to work varying shifts, including nights, weekends, and emergencies * Ability to work both independently and collaboratively Required Qualifications * Strong communication and interpersonal skills * Analytical thinking and problem-solving ability * Basic computer proficiency and familiarity with business applications * Ability to handle difficult customer interactions professionally * Capacity to multitask in a fast-paced environment * Successful completion of a back-ground check and drug screening Preferred Qualifications * 3+ years of customer service or call center experience * Experience with billing, credit, or account management * Bilingual (English/Spanish) * Familiarity with customer care operations and service delivery standards Working Conditions * Office-based work environment * Training schedule: Monday-Friday, 8:00 AM - 5:00 PM * Required to work onsite full-time for the first 6 months * Eligibility for remote work after 6 months based on performance and business needs Why Join Us? You'll play a critical role in delivering safe, reliable, and high-quality service to customers while working in a supportive, team-oriented environment. If you're customer-focused, adaptable, and motivated to make an impact, we encourage you to apply. Apply today to start your career in customer care! Job Type & LocationThis is a Contract position based out of Gastonia, NC. Pay and BenefitsThe pay range for this position is $18.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Gastonia,NC. Application DeadlineThis position is anticipated to close on May 15, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.