New

Bilingual Customer Service Representative

TEKsystems
$21.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, California, Los Angeles
May 14, 2026
Patient Appointment Scheduler / Call Center Representative Location: Remote (WFH) Experience Level: Entry Level Job Description This position supports a highvolume healthcare call center environment, responsible for patient appointment scheduling and handling a large volume of inbound calls. The role serves as the primary point of contact for patients calling the center and ensures accurate, timely scheduling and patient support. The ideal candidate has call center experience, is comfortable working remotely, and provides excellent customer service in a fastpaced healthcare setting. Key Responsibilities * Answer all incoming calls from internal staff, departments, and external patients * Support clinics including Lynwood, USC, and Eisner * Provide accurate information regarding clinic services and appointment availability * Schedule appointments for all clinical and support services * Cover multiple departmental call and appointment desks as needed * Confirm upcoming appointments by phone or mailed notifications * Take detailed messages and route them to appropriate staff or departments * Perform accurate data entry of patient demographics and appointment details * Verify medical HMO insurance eligibility * Print and distribute appointment schedules to appropriate departments and staff Required Qualifications * Call center experience (required) * Workfromhome (WFH) experience (required) * Bilingual in Spanish (required) * Strong customer service and communication skills * Comfortable handling high call volumes * Attention to detail and ability to multitask * Basic computer and data entry skills Core Skills * Customer Service * Call Center Operations * Appointment Scheduling * Patient Communication * Insurance Verification (Medical HMO) * Data Entry Job Type & Location This is a Contract position based out of Los Angeles, CA. Pay and BenefitsThe pay range for this position is $21.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully remote position. Application DeadlineThis position is anticipated to close on May 27, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.