New

Cal Center Representative

TEKsystems
$20.00 - $23.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Colorado, Englewood
Apr 23, 2026
Customer Care Representative - Mortgage Servicing Location: Denver Tech Center Schedule: Full-Time \| Monday-Friday About the Role We are seeking a Customer Care Representative to join our growing Mortgage Servicing team in Denver. In this role, you will serve as the primary point of contact for residential homeowners, handling inbound calls related to mortgage servicing while delivering an exceptional customer experience. Your goal is to resolve customer needs effectively on the first call, ensuring clarity, accuracy, and care in every interaction. This is a great opportunity for someone who is customer-focused, comfortable discussing payments, and passionate about helping others navigate important financial decisions. Key Responsibilities * Handle high-volume inbound calls from residential homeowners regarding mortgage-related questions * Achieve first-call resolution by accurately identifying and resolving customer needs * Assist customers with: * Monthly mortgage payments * Address updates and account maintenance * Password resets and online account access * Escrow inquiries (e.g., payment increases and explanations) * Mortgage-specific topics such as PMI removal * Make outbound calls to customers who are due for payment and have not yet paid for the current month * Maintain professionalism and empathy while confidently discussing payment-related topics * Navigate multiple systems simultaneously using dual monitors and Microsoft Office tools Required Qualifications Must Have: * High School Diploma or GED * 1+ year of contact center experience * Demonstrated tenure and stability in prior roles (ideally 2+ years per position) * Strong computer proficiency, including multitasking across screens and systems * Comfort asking customers for payment without hesitation * Strong customer service mindset that prioritizes care and solutions over hard collections * A genuine passion for helping and supporting customers Preferred Qualifications Nice to Have: * Previous mortgage servicing or mortgage contact center experience * Bilingual in Spanish and English Employee Value Proposition * Monthly gift card drawing based on tenure: $50 for every year of service (some awards exceed $700) * Company culture that truly puts customers first-and employees first internally * Strong opportunities for growth within the Denver office, including: * Customer Care * Loss Mitigation * Supervisor and leadership roles * Office perks including snacks and beverages * Free on-site parking at the Denver Tech Center location Work Environment & Schedule * 100% on-site * Standard hours: Monday-Friday, 9:00 AM - 6:00 PM * One Saturday per month: 8:00 AM - 12:00 PM * Employees who work Saturday receive a half day off the following week * During the last week of the month (or the week prior), employees must work: * Tuesday & Thursday: 10:00 AM - 7:00 PM * Once fully trained and working independently: * Saturday shifts and the following half-day will be worked remotely * 3-month Contract-to-Hire (Direct hire possible for exceptional candidates) * Business casual dress code (jeans, slacks, polos, etc.) * Positions are open due to newly onboarded loans and increased servicing demand Compensation * $20/hour - Customer service experience with no contact center background * $21-$22/hour - 1-5 years of contact center experience * $23/hour - Mortgage contact center experience Job Type & LocationThis is a Contract to Hire position based out of Englewood, CO. Pay and BenefitsThe pay range for this position is $20.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Englewood,CO. Application DeadlineThis position is anticipated to close on May 1, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.