New

Service Advocate: Customer & Technical Support

TEKsystems
$17.00 - $19.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Texas, El Paso
Nov 06, 2025
Job Title: Service Success Advocate (Remote) About the Role Join a mission-driven team supporting individuals and therapists on a leading online therapy platform. As a Service Success Advocate, you'll be the first point of contact for users seeking help with both technical and non-technical issues. Your role will be essential in ensuring smooth experiences across live sessions, app functionality, subscription management, and privacy concerns. Key Responsibilities * Provide empathetic and efficient support via email and phone (chat support may be added later). * Handle 35-50 tickets per hour, including: * Technical Support (25-30%): Troubleshoot app/website issues, report bugs, and investigate root causes. * Non-Technical Support (70-75%): Address questions about subscriptions, refunds, financial aid, privacy, and therapy setup. * Collaborate with engineering and internal teams to resolve complex issues. * Uphold high standards of empathy, professionalism, and responsiveness. Qualifications * 2-4 years of customer support experience, ideally with some technical exposure. * Excellent written and verbal communication skills. * Strong multitasking and time management abilities in a fast-paced environment. * Experience in mental health or wellness platforms. (preferred) * Familiarity with app-based support environments. (preferred) Work Environment * Schedule: Tuesday-Saturday. * Training schedule may differ from final shift; flexibility required. * Start time no earlier than 8:00 AM PST / 9:00 AM MST Why Join Us? Be part of a compassionate team making a real difference in people's lives every day. Work in a supportive, growth-oriented environment that values empathy, innovation, and impact. Job Type & Location This is a Contract position based out of El Paso, TX. Pay and Benefits The pay range for this position is $17.00 - $19.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Nov 12, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.