New

Remote Customer Service Representative

TEKsystems
$15.00 - $17.00 / hr
life insurance, sick time, 401(k), retirement plan, remote work
United States, Texas, Brownsville
Sep 13, 2025
Customer Service Representative - Entry Level Location: Remote Employment Type: Full-Time Experience Level: Entry-Level Industry: Healthcare, Customer Support, Call Center Position Summary We are seeking enthusiastic and service-oriented individuals to join our team as Customer Service Representatives. In this role, you will deliver exceptional customer experiences by assisting with account management, troubleshooting, and general inquiries across multiple communication channels. Key Responsibilities Customer Support * Provide outstanding service via phone and online chat * Answer inbound customer calls and respond to inquiries * Assist with password resets and account creation * Guide customers through document uploads and account navigation * Verify eligibility for healthcare coverage and explain available options Problem Solving * Diagnose and resolve customer issues efficiently and empathetically * Think creatively to find solutions and improve the customer experience * Follow up on unresolved issues to ensure customer satisfaction Product & Policy Expertise * Stay up to date on company products, services, and policies * Adapt to frequent updates in procedures and program requirements * Demonstrate professionalism and company values in every interaction * Complete required training and pass certification exams Administrative Tasks * Accurately input and update customer information in internal systems * Perform various administrative duties as assigned Qualifications Required Skills * Strong communication and interpersonal skills * Ability to multitask and manage time effectively * Basic technical troubleshooting skills (especially in a remote work environment) * Proficiency with Microsoft Office and general computer literacy Preferred Background * Experience in customer service, call centers, hospitality, retail, or healthcare * Bilingual candidates are highly encouraged to apply * Recent and consistent work history (no significant employment gaps) Disqualifiers Candidates may not be considered if they: * Cannot articulate workflow processes clearly * Provide vague or incomplete responses during interviews * Show difficulty understanding or following policies and procedures * Demonstrate a lack of professionalism, productivity, or customer focus Why Join Us? * Opportunity to grow within a supportive and dynamic team * Comprehensive training and certification programs * Make a meaningful impact by helping people navigate their healthcare needs Pay and Benefits The pay range for this position is $15.00 - $17.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Sep 26, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.