New 
Pharmacy Customer Service Representative
 TEKsystems | |
$18.00 / hr
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life insurance, sick time, 401(k), retirement plan, remote work
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 United States, Texas, Frisco | |
 Sep 13, 2025 | |
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Patient Care Advocate - Remote (Must Reside Near Frisco, TX) Contract Role | $18/hr | Opportunity for Extension & Conversion
Are you passionate about helping others and thrive in a fast-paced, customer-focused environment? Join a dynamic healthcare support team as a Patient Care Advocate, where your work makes a real impact on patients' lives every day. What You'll Do: * Make outbound calls to patients and physician offices regarding medication orders and pharmacy services (8-10 calls/hour). * Update insurance and pharmaceutical information in patient records. * Create and manage patient activity logs for follow-ups, inquiries, and service coordination. * Collaborate with disease-focused teams to deliver exceptional customer service. * Connect patients with pharmacists for clinical support. * Handle special tasks such as shipment notifications and adverse drug event reports. * Escalate calls to appropriate teams when needed. * Support special projects and cross-functional teams as required. What We're Looking For: Must-Haves: * 1+ year of customer service experience in healthcare, pharmacy, PBM, or call center settings. * High-speed internet (100 Mbps+ download speed) and ability to hardwire connection (ethernet cable provided). * Comfortable wearing a headset throughout the day. * Proficiency in Microsoft Office Suite and ability to learn proprietary systems. * High school diploma or equivalent. Nice-to-Haves: * Experience in healthcare or pharmacy settings. * Familiarity with order/data entry and outbound calling. Soft Skills: * Active listening, multitasking, adaptability, openness to feedback, and ability to shift gears quickly. Work Environment & Schedule: * *Remote with location restrictions - Must live within 40 minutes of Frisco, TX due to equipment pick up required.* * Training: 1 week of training followed by 8 weeks of 8am-5pm schedule. * *Work Hours: Shifts vary between Monday-Sunday, 6am-10pm.* * Attendance Policy: No time off during contract; only 2 absences allowed. Why You'll Love This Role: * Competitive pay: $18/hr * Remote work with provided equipment * Supportive team environment * Potential for contract extension or permanent conversion (10-12 team members expected to convert) Ready to make a difference? Apply today and become part of a team that values compassion, efficiency, and excellence in patient care. *Pay and Benefits* The pay range for this position is $18.00 - $18.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type* This is a fully remote position. *Application Deadline* This position is anticipated to close on Sep 26, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. | |