New

Program Specialist

TEKsystems
$21.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, North Carolina, Charlotte
Sep 13, 2025
Description The training time will be 9am-5:30pm EST, and the training is projected for 6 weeks. The shift range after training will be anywhere between the hours of 9am - 8pm EST. Program Specialist: In this role, the selected candidate will be a self-starter who is comfortable taking initiative, identifying barriers, being on the phones and working with the appropriate parties to eliminate these obstructions for the customer. Must be proficient and knowledgeable about all the services provided on an assigned program and may support multiple client products or programs. The Program Specialist should be: Proficient in English, verbal and written skills including proper grammar and correct, concise language A quick learner who is able to easily navigate between multiple computer programs with dexterity and multitasking skills and adhere to schedules and meet deadlines; have attention to detail and a problem solving mentality; adapt to changes and anticipate the next steps especially in ambiguous situations Be able to demonstrate solid customer service skills obtained in prior office, retail, or volunteer work and understand each customer's needs and tailor responses with those needs in mind Be motivated to help customers every day and operate with a sense of accountability and urgency and express empathy while speaking with customers Thrive working in a very scheduled and collaborative work environment while also being able to work independently. Responsibilities Quickly and efficiently respond to incoming calls and faxes, identifying how best to assist. Conduct outbound calls of insurance verifications to understand if a patient's prescribed therapy is eligible for coverage and document the results in an appropriate tracking system. Document calls in appropriate tracking systems, and handle/escalate calls per established procedures. Process patient applications and follow the program's specifications to determine their eligibility. Document results in an appropriate tracking system and manage follow-ups as appropriate. Place follow-up calls and respond to enquiries from patients and/or healthcare providers as necessary. Maintain a professional, calm and friendly demeanor. Express thoughts and instructions clearly in both verbal and written communication, i.e. use grammatically correct and concise language. Coordinate the order and transfer of prescriptions based on their degrees of urgency to specialty pharmacies as appropriate. Be familiar with the marketplace and the insurance options available for patients. Educate patients on the available options as appropriate. Adherent to all organizational standards and regulatory requirements related to the handling of patient information, including patient safety reporting practices. Complete all training requirements related to patient privacy and data handling, and apply these practices consistently across all interactions with patients, healthcare providers, and patient data Candidates can be sourced nationally, will be 100% remote. Agents will support high inbound calls; previous inbound experience is required with familiarity with medical terminology a plus. Candidates should not have PTO authorized during training period. Candidates should be available for the entirety of the training duration. Additionally, time off once training has been completed may be limited as well, this is a short-term high-volume project so we need all of the staff available to support the patients who need assistance. Pay and Benefits The pay range for this position is $21.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Sep 19, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.