New

Support Coordinator

TEKsystems
$22.00 / hr
medical insurance, life insurance, sick time, 401(k), retirement plan, remote work
United States, North Carolina, Morrisville
Sep 07, 2025
Today create a job posting for this: Position: Janssen IMM Cap Duration: 12 months Set up: Hybrid (training is onsite then remote) 2250 Perimeter Park Dr Ste 300, Morrisville, North Carolina, 27560-8893, United States Pay: $23/hr Job Description (make it shorter but consice) Patient Care Coordinator will be regionally aligned and serve as an expert on reimbursement, co-pay, foundation assistance and PAP issues and be responsible for handling patient and healthcare provider interactions Serve as an advocate to patients regarding program enrollment, reimbursement process, affordability support and general access for prescribed therapy Serves as direct point of contact to assigned health care providers for ongoing support and relationship development by acquiring and delivering detailed information regarding a program and/or a patient Partner with the prescriber and patient to remove all non-clinical barriers to patient access to prescribed therapy Knowledge and understanding of the different types of major payers including private/commercial and government (Medicare, Medicaid, VA and DOD). Act as an assigned liaison to client contacts (e.g. regional contact for sales representatives) Maintains records in accordance with applicable standards and regulations to the programs/promotions Establish relationships, develop trust, and maintain rapport with patients and healthcare providers. Follow program guidelines and escalate complex cases according to program policy and procedures. Liaison between Program Management, Healthcare Providers and Manufacturer Provides unparalleled customer service while serving as a brand advocate and program representative; understands the importance of achieving quality outcomes and commit to the appropriate use of resources As a program's "eyes and ears", works with the Franchise Program Manager, and Client on a day-to-day basis to maintain open lines of communication and share awareness regarding patient status, prescriber feedback/satisfaction and program effectiveness Improve patient outcomes through advocacy, communication, education and facilitation of services Understand health and disease states of patients of the programs/promotions Maintains a high level of ethical conduct regarding confidentiality and privacy Conflict Resolution Other responsibilities as assigned Absolutely, Therese! Here's a professionally formatted and concise job posting tailored for the Janssen IMM Cap Patient Care Coordinator role: * Job Opportunity: Patient Care Coordinator - Janssen IMM Cap Program* Location: 2250 Perimeter Park Dr Ste 300, Morrisville, NC 27560 Duration: 12 months Setup: Hybrid (onsite training, then remote) Pay: $23/hour About the Role Join a dynamic healthcare support team as a Patient Care Coordinator for the Janssen IMM Cap program. You'll be the key liaison between patients, healthcare providers, and program management-ensuring seamless access to prescribed therapies and financial assistance. Key Responsibilities * Advocate for patients through enrollment, reimbursement, and affordability support * Serve as the primary contact for assigned healthcare providers * Resolve non-clinical barriers to therapy access * Educate stakeholders on payer types (Medicare, Medicaid, VA, DOD, commercial) * Maintain accurate records and uphold compliance standards * Escalate complex cases per program protocols * Deliver exceptional service as a brand ambassador * Collaborate with internal teams to improve patient outcomes * Uphold confidentiality and ethical standards Ideal Candidate You're a proactive communicator with healthcare experience, passionate about patient advocacy and skilled in navigating insurance and support programs. You thrive in a collaborative environment and bring warmth, professionalism, and precision to every interaction. Ready to make a meaningful impact? Apply today and help patients access the care they deserve. Let me know if you'd like a version formatted for LinkedIn or an internal ATS posting-happy to tailor it further! no emojis Got it, Therese. Here's a clean, professional version of the job posting without emojis: Job Title: Patient Care Coordinator - Janssen IMM Cap Location: 2250 Perimeter Park Dr Ste 300, Morrisville, NC 27560 Duration: 12 months Work Setup: Hybrid (onsite training followed by remote work) Pay Rate: $23/hour Position Overview The Patient Care Coordinator will support the Janssen IMM Cap program by facilitating patient access to prescribed therapies. This role involves direct communication with patients and healthcare providers, focusing on reimbursement, affordability support, and program enrollment. Key Responsibilities * Guide patients through enrollment, reimbursement, and financial assistance processes * Serve as the primary contact for assigned healthcare providers * Resolve non-clinical access barriers and escalate complex cases as needed * Educate stakeholders on payer types including Medicare, Medicaid, VA, DOD, and commercial plans * Maintain accurate records in compliance with program standards * Collaborate with internal teams to improve patient outcomes and satisfaction * Uphold confidentiality and ethical standards in all interactions * Provide consistent, high-quality service as a program representative Candidate Profile The ideal candidate is a strong communicator with healthcare or patient support experience. They are detail-oriented, empathetic, and capable of navigating insurance and access programs with professionalism and clarity. Let me know if you'd like a version tailored for internal HR systems or formatted for external job boards. make it shorter, this is for a job posting: Description Patient Care Coordinator will be regionally aligned and serve as an expert on reimbursement, co-pay, foundation assistance and PAP issues and be responsible for handling patient and healthcare provider interactions Serve as an advocate to patients regarding program enrollment, reimbursement process, affordability support and general access for prescribed therapy Serves as direct point of contact to assigned health care providers for ongoing support and relationship development by acquiring and delivering detailed information regarding a program and/or a patient Partner with the prescriber and patient to remove all non-clinical barriers to patient access to prescribed therapy Knowledge and understanding of the different types of major payers including private/commercial and government (Medicare, Medicaid, VA and DOD). Act as an assigned liaison to client contacts (e.g. regional contact for sales representatives) Maintains records in accordance with applicable standards and regulations to the programs/promotions Establish relationships, develop trust, and maintain rapport with patients and healthcare providers. Follow program guidelines and escalate complex cases according to program policy and procedures. Liaison between Program Management, Healthcare Providers and Manufacturer Provides unparalleled customer service while serving as a brand advocate and program representative; understands the importance of achieving quality outcomes and commit to the appropriate use of resources As a program's "eyes and ears", works with the Franchise Program Manager, and Client on a day-to-day basis to maintain open lines of communication and share awareness regarding patient status, prescriber feedback/satisfaction and program effectiveness Improve patient outcomes through advocacy, communication, education and facilitation of services Understand health and disease states of patients of the programs/promotions Maintains a high level of ethical conduct regarding confidentiality and privacy Conflict Resolution Other responsibilities as assigned Skills Customer service, Call center, Prior authorization, Medical, Medicare, Insurance verification, Medical terminology, Bilingual, Medicaid, Medical claim, Member service, healthcare customer service, pharmacy benefit, Insurance, Patient registration, Claim, Case management, Patient access Top Skills Details Customer service,Call center,Prior authorization,Medical,Medicare,Insurance verification,Medical terminology,Bilingual,Medicaid,Medical claim,Member service,healthcare customer service Additional Skills & Qualifications 3+ years of experience in the healthcare industry Medical/Healthcare experience of some kind is preferred Knowledge of reimbursement process Care coordination, patient access to care, patient contact + Bilingual Inbound and Outbound calls 2. Passion to help others, flexible, and a positive can-do attitude. Looking for someone who has the "willingness" to learn and adapt to Trialcard policies. 3. Professional, disciplined, self-sufficient, organized, and dependable. 4. Punctual with time management, reading and writing and attention to details. 5. Call center, fast paced, medical or customer service experience or experience with patients and providers preferred but not required. 6. Computer savvy. Experience Level Intermediate Level Certainly, Therese. Here's a streamlined and professional job description suitable for posting: Job Title: Patient Care Coordinator - Janssen IMM Cap Location: Morrisville, NC (Hybrid: onsite training, then remote) Duration: 12 months Pay Rate: $23/hour Description: The Patient Care Coordinator serves as a key liaison between patients, healthcare providers, and program management. This role supports access to prescribed therapies by guiding patients through reimbursement, co-pay assistance, and enrollment processes. Coordinators build strong provider relationships, resolve non-clinical access barriers, and ensure compliance with program standards. Responsibilities: * Support patients with affordability programs and therapy access * Serve as primary contact for assigned healthcare providers * Educate on payer types (Medicare, Medicaid, VA, DOD, commercial) * Maintain accurate records and escalate complex cases * Deliver exceptional service and program representation * Collaborate with internal teams to improve patient outcomes Qualifications: * 3+ years in healthcare or patient support * Experience with reimbursement, prior authorizations, and insurance verification * Strong communication and organizational skills * Bilingual preferred * Call center or fast-paced medical environment experience a plus * Computer proficient and detail-oriented Let me know if you'd like this adapted for a specific platform or formatted for ATS input. Description Serve as primary inbound phone support for the Care Coordinator and Reimbursement Case Manager Provides unparalleled customer service while serving as a brand advocate and program representative; understands the importance of achieving quality outcomes and committed to the appropriate use of program resources Serve as an advocate to patients regarding program eligibility requirements, enrollment, reimbursement process, affordability support and general access for prescribed therapy Backs up contact to health care providers for ongoing support and relationship development by acquiring and delivering detailed information regarding a program and/or a patient Partner with the prescriber and patient to remove all non-clinical barriers to patient access to prescribed therapy Ability to understand and explain benefits offered by all payer types including private/commercial and government (i.e., Medicare, Medicaid, VA and DOD) May act as a liaison to client contacts (e.g., regional contact for sales representatives,) Program Management, Healthcare Providers, and Manufacturer Maintains records in accordance with applicable standards and regulations to the programs/promotions Establish relationships, develop trust, and maintain rapport with patients and healthcare providers Follow program guidelines, SOPs, Call Guides, and other program materials Escalate complex cases according to program policy and procedures As a program's "eyes and ears", works with the Program Manager, and Client on a day-to-day basis to maintain open lines of communication and share awareness regarding patient status, prescriber feedback/satisfaction and program effectiveness Improve patient outcomes through advocacy, communication, education and facilitation of services Understand health and disease states of patients of the programs/promotions Maintains a high level of ethical conduct regarding confidentiality and privacy Identify and report pharmacovigilance information as required by client(s) (i.e., Adverse Events) - (specific to program/client requirements) On time adherence to training deadlines for all corporate policies and procedures governing access to confidential data Ensure all SOPs are followed with consistency Other responsibilities as assigned based on specific to program/client requirements Skills Healthcare Customer Service, benefits management, medical insurance, pharmacy insurance, crm software, patient service, Call center, Health care, High volume call center, Customer service call center, Insurance, Medicare, Medical terminology, Pharmacy, Medicaid, Prior authorization Top Skills Details Healthcare Customer Service,benefits management,medical insurance,pharmacy insurance,crm software,patient service Additional Skills & Qualifications 2 years of experience in the healthcare industry Medical/Healthcare experience of some kind is preferred. Patient services or customer service. High volume inbound call center. Best Fit for Program: Commitment to longevity and positive attendance. Passion to help others, flexible, and a positive can-do attitude. Looking for someone who has the "willingness" to learn and adapt to Trialcard policies. Professional, disciplined, self-sufficient, organized, and dependable. Punctual with time management, reading and writing and attention to details. Call center, fast paced, medical or customer service experience or experience with patients and providers preferred but not required. Computer savvy Associate or Bachelor's degree preferred; or a minimum of 2 years of customer service experience with progressive levels of responsibility within a service driven environment Ability to communicate effectively both orally and in writing Advanced knowledge of medical insurance terminology and reimbursement/insurance, healthcare billing, physician office, health insurance processing or related experience Excellent problem-solving and decision-making skills required Strong organizations skills, which include attention to detail and committed follow through in communication with patients, providers and internal stakeholders Willing to work in a dynamic, fast paced environment and have the ability to multi-task Empathetic listening skills in order to interact effectively with patients and providers Strong Call Management Skills including de-escalation and soft skills Punctual, reliable with strong attendance record Strong interpersonal skills, ability to work both independently and as part of a team Proficient with Microsoft products Experience Level Intermediate Level Thanks for sharing all the details, Therese. Here's a concise and polished job posting description that captures the essentials for the Patient Care Coordinator role: Job Title:* Patient Care Coordinator - Janssen IMM Cap Location: Morrisville, NC (Hybrid: onsite training, then remote) Duration: 12 months Pay Rate: $23/hour Description: The Patient Care Coordinator provides inbound phone support for Care Coordinators and Reimbursement Case Managers, ensuring patients receive timely access to prescribed therapies. This role involves guiding patients through program eligibility, enrollment, and affordability support, while maintaining strong relationships with healthcare providers and internal stakeholders. Key Responsibilities: * Handle high-volume inbound calls with professionalism and empathy * Educate patients on insurance benefits and access programs * Support providers with program details and patient updates * Maintain accurate records and follow SOPs and program guidelines * Escalate complex cases and report adverse events as required * Collaborate with Program Managers and clients to improve patient outcomes Qualifications: * 2+ years in healthcare or customer service (call center experience preferred) * Strong knowledge of medical insurance, reimbursement, and terminology * Excellent communication, problem-solving, and organizational skills * Computer savvy; proficient in Microsoft products and CRM tools * Bilingual skills a plus Ideal Candidate: Reliable, empathetic, and detail-oriented with a passion for helping others. Thrives in fast-paced environments and demonstrates a positive, adaptable attitude. Let me know if you'd like this version tailored for a specific platform or formatted for internal use. its support coordinator Thanks for the clarification, Therese. Here's a revised and concise job posting for the Support Coordinator role under the Janssen IMM Cap program: Job Title: Support Coordinator - Janssen IMM Cap Location: Morrisville, NC (Hybrid: onsite training, then remote) Duration: 12 months Pay Rate: $23/hour Description: The Support Coordinator provides inbound phone support for Care Coordinators and Reimbursement Case Managers, helping patients access prescribed therapies through program enrollment, benefit education, and affordability assistance. This role supports healthcare providers, maintains accurate documentation, and ensures compliance with program protocols. Key Responsibilities: * Handle high-volume inbound calls with professionalism and empathy * Educate patients on insurance benefits and program eligibility * Support providers with patient updates and program details * Maintain records and follow SOPs, call guides, and escalation protocols * Collaborate with internal teams to improve patient outcomes * Identify and report adverse events per client requirements Qualifications: * 2+ years in healthcare or customer service (call center experience preferred) * Strong knowledge of medical insurance and terminology * Excellent communication, organization, and problem-solving skills * Computer proficient; CRM and Microsoft tools experience preferred * Bilingual skills a plus Ideal Candidate: Empathetic, reliable, and detail-oriented with a passion for helping others. Thrives in fast-paced environments and demonstrates a positive, adaptable attitude. Pay and Benefits The pay range for this position is $22.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Morrisville,NC. Application Deadline This position is anticipated to close on Sep 12, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.