IT Systems Support Analyst

TEKsystems
$26.44 - $31.25 / hr
life insurance, sick time, 401(k), retirement plan
United States, Tennessee, Johnson City
Jul 31, 2025
Job Summary: We are seeking a proactive and technically skilled IT System Support Analyst to join our IT team. This role is responsible for providing advanced hands-on and remote support for end-user devices and applications, including white-glove service for executives. The ideal candidate will have strong troubleshooting skills, experience with enterprise IT tools, and a customer-first mindset. Key Responsibilities: * Provide Tier 2 support for escalated technical issues related to hardware, software, and peripherals across Windows and macOS environments. * Deliver white-glove support to executives and VIP users, ensuring a high level of professionalism and responsiveness. * Support and troubleshoot Microsoft 365 applications, Zoom, Microsoft Teams, and other collaboration tools. * Configure, image, and deploy laptops and desktops (Lenovo, Dell, Mac) using tools such as Microsoft Intune and Active Directory. * Manage user accounts, permissions, and device enrollments in Intune and AD. * Maintain and update asset inventory, ensuring accurate tracking of deployed equipment. * Resolve incidents and service requests using an ITSM platform, preferably ServiceNow. * Collaborate with Tier 1 and Tier 3 teams to ensure timely resolution of issues and continuous improvement of support processes. * Document solutions and contribute to the knowledge base to enhance team efficiency. Required Qualifications: * 2+ years of experience in a desktop support or helpdesk role, with at least 1 year in a Tier 2 capacity. * Strong experience supporting Microsoft 365, Intune, Zoom, Teams, and Windows/macOS operating systems. * Hands-on experience with imaging, packaging, and deploying devices using Intune and Active Directory. * Familiarity with IT ticketing systems, preferably ServiceNow. * Excellent customer service and communication skills, with the ability to support non-technical users and executives. * Strong organizational skills and attention to detail. Preferred Qualifications: * IT certifications such as CompTIA A+, Microsoft Modern Desktop Administrator, or similar. * Experience in a fast-paced, enterprise IT environment. * Knowledge of scripting or automation tools is a plus. Pay and Benefits The pay range for this position is $26.44 - $31.25/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Johnson City,TN. Application Deadline This position is anticipated to close on Aug 9, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.