New

ITSM Architect

TEKsystems
$45.00 - $55.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Kentucky, Frankfort
Jun 21, 2025
Workplace Type: 100% Remote (but MUST sit on Eastern Standard Time Zone) Start Date: July 2025 Experience Level: Intermediate * * Job Description: We are seeking an experienced ITSM Architect to lead the design and implementation of ServiceNow solutions as part of a major ITSM platform expansion. This role involves working closely with stakeholders to gather requirements, architect solutions, and guide the technical team through successful delivery. * * Key Responsibilities: * Lead technical workshops to gather and document business, functional, and technical requirements. * Design and implement scalable solutions using ServiceNow best practices. * Provide subject matter expertise in ITSM, CSM, FSM, IRM, ITOM (CMDB & Service Mapping), SAM, HAM, and Service Portal. * Support platform upgrades, releases, and new technology deployments. * Create and maintain technical documentation including design specs and deployment guides. * Collaborate with leadership and implementation partners to ensure alignment with business goals. * Drive continuous improvement through reusable assets and process refinement. Required Skills & Qualifications ("Must haves"): * 5+ years of advanced ServiceNow administration and development experience. * 10+ years of professional IT experience. * Strong scripting skills in JavaScript, Python, and PowerShell. * Experience with core ServiceNow modules: Incident, Problem, Change, Knowledge, Service Catalog, and Portal. * Proficiency in Workflow Editor and Flow Designer for automated workflows. * Excellent communication and consulting skills. * Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience). * ServiceNow Certified Administrator and Implementation Specialist (preferred). Preferred Experience ("Nice to haves"): * Experience with platform integrations (e.g., SCCM, SCOM, Dynatrace, Salesforce). * Familiarity with other ITSM tools like Remedy, Cherwell, Zendesk, etc. * Consulting experience in public sector or large enterprise environments. Pay and Benefits The pay range for this position is $45.00 - $55.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Jun 27, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.