New

Global Returns Support Rep

TEKsystems
$19.00 - $20.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Arizona, Phoenix
Jun 19, 2025
Job Title: Global Support Team Representative Description: We are seeking a detail-oriented and customer-focused Global Support Team Representative to join our team. In this role, you will be responsible for managing incoming support tickets via email, primarily related to the status of equipment returns. You will handle the creation of Return Merchandise Authorizations (RMAs), generate return shipping labels, and ensure timely case resolution for our global customer base, including clients in India and Brazil. Key Responsibilities: * Respond to customer inquiries via email regarding equipment return status * Create RMAs and return shipping labels * Close support cases efficiently and accurately * Collaborate with internal teams to ensure smooth return logistics * Maintain accurate records in ticketing systems such as Zendesk and Salesforce Required Skills: * Strong written communication and email etiquette * Customer support and help desk experience * Proficiency with ticketing systems (e.g., Zendesk, Salesforce) * Ability to manage multiple systems and tasks simultaneously * Basic understanding of shipping and logistics processes Preferred Qualifications: * Experience creating RMAs and shipping/return labels * Experience in e-commerce or logistics support * Familiarity with global customer service practices, especially in India and Brazil Experience Level: Entry Level #westpriority25 Pay and Benefits The pay range for this position is $19.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Phoenix,AZ. Application Deadline This position is anticipated to close on Jun 25, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.