New 
Dispatcher Full Time *Immediate Need*
 Southeast Area Transit District | |
$23.88 / hr
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 United States, Connecticut, Norwich | |
 Nov 06, 2026 | |
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The District is the region's public transportation provider with a strong public service ethic. We are looking for an energetic, conscientious and detail-oriented individual who enjoys making a difference, a quick learner who can take the initiative, is safety-driven, and enjoys being part of a small team that takes pride in their service to the community.
JOB DESCRIPTION/RESPONSIBILITIES: * Directs and controls movement of revenue vehicles via radio and computer for scheduling and field situations; notify supervisor of situations requiring attention. * Communicates clearly, concisely, and authoritatively with operators. * Schedules operators for daily work to ensure all revenue service is maintained without interruption; ensures assigned work follows Labor Agreement. * Schedules and books trips for demand-response services by utilizing scheduling software. * Coordinates communications between operators, supervisors, and maintenance employees. * Provides information about services to public via telephone and social media. * Responds to service emergencies and detours by assisting in the coordination of staff, emergency response personnel and vehicles as needed. * Ensures compliance with Federal, State and SEAT regulations. * Completes, maintains, and updates accurate daily service records, logs, and files. * Attends in-service training or off-site training provided by the District. * Other related duties as assigned. REQUIREMENTS/QUALIFICATIONS: * Minimum possession of HS Diploma/GED. * Familiarity with MS Office; ability to operate various types of dispatching equipment, software, two-way radios and telephones. * Minimum of one (1) year experience in position requiring excellent customer service skills being empathetic and cognizant of the needs of all customers. * Ability to deal with stressful, high call volume situations. * Ability to work all shifts (including nights, weekends, holidays, and split shifts). * Ability to pass FTA Drug and Alcohol requirements of the position. * Must be able to attend training. * Must be able to effectively speak, read, write, and comprehend Basic English; bilingual (Spanish) is preferred. Starting pay is $23.88 per hour and excellent benefits including, medical, dental, vision, life, disability, paid vacation, sick, and personal days, 457(b) and an EAP program. SEAT is an EEO/AA Employer Outside Applicants: Please send SEAT application and resume to HR Manager Mail: 21 Route 12, Preston CT 06365 Fax: 860-886-6097 E-Mail: bjclapprood@seatransit.org | |