New 
Field Services / Ops Lead Regional
 Tata Consultancy Services | |
$65,000 - $75,000
| |
sick time, 401(k)
| |
 United States, Missouri, St. Louis | |
 Oct 29, 2026 | |
|
Job Description
Must Have Technical/Functional Skills * Field service support experience under manufacturing domain * ITIL, SLA, incident management, and IMAC * Smart hands support on network, servers, and OT security * ServiceNow ticketing tool experience * Asset management, stock management, audit, and escalation management * Meeting room support * Excellent customer communication * Good to have team management skill * Ops lead role for EUC role Roles & Responsibilities * Manage day-to-day operation based on onsite support services * Ticket management, KPI, escalation, IMAC, break fixes, and dispatch support * Asset delivery part of DaaS service across hub, spoke, and dispatch sites * Vendor management * Meeting room support * Customer connect * Printer support * OT support * Factory PCS support * Manage team and customer request on priority Generic Managerial Skills, If Any * Excellent customer handling skills * Governance * Lead operations effectively * Manage escalations at regional level * Be proactive to pick operations issue with customer and fix them * Decision-making capability * Mentor team where possible * Bring continuous improvement.
Salary Range: $65,000 - $75,000 per year
TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. Location
Saint Louis, MO
Function
TECHNOLOGY
Role
Engineer
ID
437731
Skills
Desktop
Salary Range
$65,000 - $75,000 Desired Candidate Profile
Qualifications BACHELOR OF COMPUTER SCIENCE | |