Merchant Services Coordinator

Job Description

Job Summary:

Applies skills as a seasoned, experienced professional with a full understanding of industry-wide business process and analysis practices and organizational policies and procedures. Resolves a wide range of business process issues of moderate to complex scope. Demonstrates good judgment in selecting methods and techniques to obtain solutions.

Responsible for coordinating and directing UCSF merchant services activities aka electronic payment processing. Point of sale systems, credit and debit card processing, and payment gateway financial activity. This position is also involved in developing, modifying and executing policies that affect immediate operations and may also have organization-wide effect.

Department Summary:

The UCSF Controller's organization delivers full accounting services and related systems for faculty, staff and students, UCSF Foundation, all University departments and any outside entities who have a business relationship with the University. Services provided include General Ledger, Capital and Cash Accounting, Payroll, Student Loan Billing and Collections, Sponsored Research Accounting, and a Customer Service Center. The office uses sophisticated technology to account and report on UCSF financial activity. The candidate should have a firm understanding of accounting systems in a large and complex environment.

The Cash and Controls unit is a major unit of the Controller's office. The unit is responsible for managing bank account activity, incoming payments and related compliance and internal controls for UCSF campus. In addition, this unit participates in the development, implementation, and training for new systems or processes, and provides customer support to the UCSF community who utilize our services and systems, including PeopleSoft General Ledger and interpretation of UC policies, procedures, and acceptable accounting practices.

Qualifications

Required: - Bachelor's degree in business, information systems, or a related field and/or equivalent experience/training - 3 or more years of experience with managing financial compliance policies and procedures, Data Security Standards and NACHA operating rules relating to electronic payments PCI - 3 or more years of experience on incoming payment services offerings, establishment and monitoring of customers, and day-to day oversight of merchant accounts and related financial activity - Familiarity with standards and frameworks such as PCI, NIST, HIPAA and relevant International Standards Organization (ISO) - Strong skills in indentifying and leading process improvements; ability to use critical thinking, sound judgment, and decision-making skills to creatively solve problems. - Demonstrated experience with improving business processes and procedures, to ensure efficient and effective internal controls, data integrity and compliance with internal and external policies and requirements. Preferred: - Ability to communicate effectively in written and oral forms with senior management, faculty, staff, managers and technical staff. Excellent interpersonal and communication skills. - Ability to develop solutions that meet the needs of customers with diverse skill sets in a decentralized environment. - Experience reporting to management on financial risk, vulnerabilities, and other operational security exposures - Payment Card Industry Professional (PCIP)