E11EVEN - Engineering Operations Manager

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.

With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.

With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com

Inspired by the human condition in its many forms, E11EVEN Club Hotel & Residences were created to promote an exclusive, personal and self-curated way of being. At the Residences, choice surrounds you all day long.

Whether you jetset or prefer to reset, these residences offer moments and experiences that speak to each individual's taste and preference. Located within the creative and thriving metropolis of Miami, E11even Club Hotel & Residences perfectly reflect the vibrancy of its surroundings, people and culture.

So reimagine yourself here and get to the essence of what living your way, is truly all about.

Step into the heartbeat of innovation and precision at E11EVEN Club Hotel and Residences. As Engineering Manager, you'll be the driving force behind the flawless operation of our property infrastructure, ensuring every detail reflects the uncompromising standards of luxury and performance that define our brand. In this role, you'll oversee the day-to-day operations of the engineering department, maintaining peak efficiency and safety across all systems. Your leadership will safeguard the integrity of our property while delivering an environment where guests and residents experience comfort, sophistication, and reliability at every turn. If you're ready to lead with precision and elevate engineering into an art form, this is your stage.

Oversee daily engineering operations, ensuring all property systems, equipment, and grounds are maintained to the highest standards of safety and performance.
• Assist in developing and implementing plans for preventative maintenance and asset preservation.
• Ensure full compliance with local, state, and federal regulations, as well as ADA requirements.
• Supervise, train, and motivate engineering staff in customer service, safety protocols, and standard operating procedures.
• Create and manage departmental schedules, budgets, and financial forecasts; participate in monthly profit/loss reviews.
• Implement and monitor emergency and life safety systems, ensuring inspections and certifications meet brand standards.
• Lead energy conservation initiatives and sustainability programs.
• Respond promptly to maintenance requests and alarms, taking immediate action to resolve issues.
• Review guest feedback and ensure timely resolution of any engineering-related concerns.
• Manage vendor contracts and oversee special projects or renovations as needed.
• Actively participate in safety committees and support all property-wide programs.

• Minimum of 3 years of supervisory or lead mechanic experience in a hotel or related field; technical certification with at least 1 year of leadership experience accepted.
• Stationary Engineer's license if required by local regulations.
• Strong technical expertise in HVAC, electrical, plumbing, boiler operations, and general maintenance.
• High school diploma or equivalent required; advanced technical training preferred.
• Ability to lift and move heavy objects (up to 100 lbs occasionally, 50 lbs frequently).
• Proven ability to lead teams, prioritize tasks, and manage multiple projects under tight deadlines.
• Exceptional verbal and written communication skills with a professional, service-oriented approach.
• Strong problem-solving skills and ability to remain calm and decisive in high-pressure situations.
• Commitment to safety standards, compliance, and maintaining confidentiality.
• Flexibility to work extended hours as business needs require.

We are pleased to offer a comprehensive and competitive benefits package designed to support your health, well-being, and financial future.

• Medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance
  401(k) Retirement Plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave (provided in accordance with applicable law)
• Employee assistance program (EAP)
• Educational opportunities / Tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

For Employees Based in Washington:

• 8 paid holidays per year
• Up to 20 days of paid vacation per year, based on classification and length of service
• Paid Sick & Safe Time accrues at 1 hour for every 30 hours worked, with up to 72 hours of unused time carried over from one anniversary year to the next.

For Employees Based in Colorado:

• 8 paid holidays per year; employees working in the City of Denver receive 64 hours of designated holiday time per calendar year
• Up to 20 days of paid vacation per year, based on classification and length of service
• 6 days or 48 hours of Paid Sick Leave per year, accrued at 1 hour for every 30 hours worked.

For Employees Based in California:

• 8 paid holidays per year
• Up to 20 days of paid vacation per year, based on classification and length of service, capped at 1.5x annual accrual rate; non-supervisory employees working in the City of Los Angeles accrue up to 22 days of Compensated Time Off, based on length of service capped at 192 hours of combined PST and CTO.
• Paid Sick Time accrues at 1 hour for every 30 hours worked, unused time is carried over from one anniversary year to the next up to a maximum of 80 hours; employees working in the City of Los Angeles are provided 40 hours of Paid Sick Time annually on their anniversary, unused time is not carried over from one anniversary year to the next.

Please note that certain benefits described above for associates in Washington, Colorado, and California may vary for associates covered by a Collective Bargaining Agreement ("CBA"). For such associates, eligibility for and the terms and conditions of benefits are governed by the applicable CBA and any applicable plan documents, and may differ from the benefits described above. In the event of any conflict or inconsistency, the terms of the applicable CBA and governing plan documents will control, as applicable.

This job opening was posted on [insert date] and will remain open for at least 75 days.