Student Entry Level

WE ARE ACCEPTING APPLICATIONS FOR THIS POSITION FROM
ALL STUDENTS REGARDLESS OF WORK STUDY AWARD

Academic Technologies is seeking responsible,
self-motivated students that demonstrate leadership, aptitude, initiative,
and assertiveness to provide assistance and training on a wide variety of technology
to students, faculty, and staff in classrooms across campus. Successful candidates
will demonstrate excellent customer service skills and an interest in
technology support, troubleshooting/problem solving, customer service, and
teaching. This position provides support for walk in requests, over the
phone, and within the ticketing system.

Must possess the ability to work independently,
organize time efficiently, and to communicate professionally with faculty,
staff, and students. Applicants should be able to take the initiative to
solve problems on their own as well as request help as needed. Applicants may
be asked to participate in projects, which may include technology testing,
maintenance, or deployment of new computer environments.

Duties and
responsibilities include:

Provides
technical support and training for AV technology in classrooms.

Routine
maintenance and testing of classroom technology.

Provide
immediate response to requests from both walk in and phone calls.

Troubleshooting
software and hardware issues including resolving and triaging issues in a
ticketing system.

Proficient in
basic clerical skills and willing to use work time to learn and expand one's
knowledge.

Perform inventorying,
repairs, installations, and training, during intersession.

Perform various
administrative tasks as needed.

Minimum Qualifications:

Enrolled in a degree seeking program at UNM, at least half-time (6 hours) at UNM for fall and spring semesters.

Demonstrated reliability, professionalism, and strong communication skills.

Ability to work independently and make informed decisions in a fast-paced environment.

Preferred Qualifications:

Experience
in customer service.

Ability
to work in a team environment.

Demonstrated
experience troubleshooting.

Demonstrated experience in collaborative problem
solving.

Only applications submitted through
the official UNMJobs site will be accepted. If you are viewing this job
advertisement on a 3rd party site, please
visit UNMJobs to submit an application.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.