Operations Specialist (Dual Credit)

PLEASE NOTE: This position is for the UNM Gallup
Branch, located in Gallup, NM, approximately 138 miles west of Albuquerque,
NM.

The University
of New Mexico has established branch colleges to serve the citizens of New
Mexico and to provide the highest quality of education for students pursuing
post-secondary education at different locations throughout the state. Branch
colleges respond specifically to the unique needs and multicultural
backgrounds of their respective communities by offering community education
programs, career education including certificate and associate degree
programs, and transfer programs that prepare students for upper division
entry into colleges and universities.

The University of New Mexico-Gallup
is seeking a dedicated and detail-oriented Operations Specialist/Dual Credit
Coordinator to lead and grow our dual-credit and concurrent enrollment
programs. This role serves as the central point of coordination between the
institution and K-12 partners, ensuring that dual-credit offerings are
compliant, well-administered, and provide a seamless experience for students,
families, and school partners. The ideal candidate combines strong
relationship-building skills with a solid understanding of education policy,
data management, and program administration.

Key Responsibilities

Program
Oversight

• Provide day-to-day oversight and
  administration of the institution's dual-credit and concurrent
  enrollment programs.
• Monitor program performance,
  identify areas for improvement, and implement process enhancements.
• Coordinate course scheduling,
  instructor credentialing, and course approval processes in partnership
  with academic departments.
• Serve as the primary point of
  contact for internal stakeholders regarding dual-credit program
  operations.
• Prepare reports and
  presentations on program status for institutional leadership and
  governing bodies.

K-12 Partner
Liaison

• Build and maintain strong
  working relationships with K-12 district administrators, counselors, and
  instructors.
• Serve as the main liaison
  between the institution and partner high schools, addressing questions
  and resolving issues as they arise.
• Facilitate regular communication
  and meetings with school partners to align program expectations,
  calendars, and updates.
• Represent the institution at
  K-12 partner events, counselor meetings, and community outreach
  activities.

Operating
Agreements & Compliance

• Develop, negotiate, and maintain
  dual-credit operating/articulation agreements with K-12 partners.
• Ensure agreements align with
  applicable state statutes, administrative regulations, accreditation
  standards, and institutional policy.
• Monitor changes in relevant laws
  and regulations and proactively update agreements and procedures to
  maintain compliance.
• Collaborate with academic
  affairs, appropriate university administrative offices, and district
  partners to review and renew agreements on a regular cycle.

Admissions
& Onboarding

• Design and continuously improve
  admissions processes specific to dual-credit students, ensuring clarity
  and ease of use for students, families, and school counselors.
• Develop onboarding materials and
  experiences (orientations, guides, welcome communications) to help
  students and parents understand expectations, responsibilities, and
  resources.
• Coordinate application,
  placement testing, registration, and enrollment verification processes
  with admissions and registrar offices.
• Provide training and support to
  high school counselors on institutional admissions requirements and
  procedures.

Data Collection
& Outcomes Tracking

• Collect, maintain, and analyze
  data related to dual-credit enrollment, course completion, grades, and
  student outcomes.
• Track longitudinal outcomes such
  as persistence, GPA, and degree/credential completion for former
  dual-credit students.
• Prepare data reports for
  internal decision-making, state reporting requirements, and
  accreditation or grant purposes.
• Identify trends and opportunities
  for program improvement based on outcome data.

See the Position Description for additional information.

High school diploma or GED; at least 7 years of experience directly related to the duties and responsibilities specified.

Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

• Bachelor's degree
• Experience in
  higher education, K-12 partnerships, or student success initiatives
• Ability to
  collaborate across campus and with external partners
• Experience
  designing advising, student success, or access-focused programs
• Strong
  organizational, communication, and relationship-building skills
• Commitment to expanding access and supporting students
  who face barriers to higher education

Only applications submitted through
the official UNMJobs site will be accepted. If you are viewing this job
advertisement on a 3rd party site, please
visit UNMJobs to submit an application.

Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.

The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit https://policy.unm.edu/university-policies/3000/3280.html. Refer to https://policy.unm.edu/university-policies/3000/3200.html for a definition of Regular Staff.