Defined Contribution Senior Client Manager I - Virtual

Our Story

At Alight, we believe a company's success starts with its people. Alight embraces values that come directly from our people - purposeful, human, united and growth-minded - reflecting our inclusive culture and promise that our clients expect. We are passionate about connecting purpose with impact. Alight empowers clients to build a healthier and more financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, navigation, and absence management.

Our Benefits

With a comprehensive total rewards package, Alight offers programs and plans that support your mind, body, wallet, and life. Benefits include health, dental and vision coverages starting Day One. Additionally, Alight colleagues enjoy wellbeing programs, retirement plans with contribution matching, generous time off, parental leave, continuing education, and career growth opportunities - all within a thriving global organization.

Flexible Working

So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and "Top 100 Company for Remote Jobs" 6 years in a row.

Great Place to Work

Thanks to the work of every colleague, Alight has received multiple awards of recognition including "Great Place to Work" for the past 7 years and Fortune's "Best Companies to Work For." To learn more about our company culture and awards Click Here.

We invite you to join our team! Learn more at careers.alight.com.

Summary

The Defined Contribution Senior Client Manager (SCM) is responsible for the day to day execution, governance, and operational excellence of Defined Contribution (DC) client delivery. This role leads global teams to successfully deliver ongoing operations and project work, ensuring high client satisfaction, strong operational health, and alignment to the strategic goals set by the Client Leader (CL). The SCM builds trusted client relationships through clear communication and expert guidance on complex plan and administrative issues, while fostering a One Alight culture that promotes collaboration across Alight US and Alight India. Leveraging deep DB expertise, the SCM drives continuous improvement, partners closely with technology and internal service teams, supports financial performance and in year growth, and plays a key role in renewal readiness and contract stewardship.

Job Responsibilities

Delivery Accountability & Governance

• Accountable for the successful delivery of all ongoing operational work and ad hoc project work, leveraging strong project management practices and global team capabilities to achieve high levels of client satisfaction.

• Establish and lead governance routines that provide day to day oversight of client delivery, including monitoring operational health, managing risks, and ensuring timely issue resolution.

• Execute and lead teams against the strategic, operational, and service goals set by the CL for the account.

Client Partnership & Communication

• Communicate regularly with clients at both day to day and senior levels, building strong, trusted relationships while providing transparency across all aspects of client delivery.

• Ensure client requirements remain accurate, current, and well understood across delivery teams, addressing questions related to unique situations, participant inquiries, client escalations, and specialized requirements.

• Partner with clients on complex plan issues by providing expert guidance on plan changes, projects, and administrative implications.

Global Team Leadership & One Alight Culture

• Foster a One Alight culture by driving collaboration and cultural alignment between Alight US and Alight India, promoting shared accountability and seamless global delivery.

• Oversee work execution while actively coaching, mentoring, and developing global team members to build capability, engagement, and long term talent strength.

• Serve as the primary point of contact for client specific needs across internal groups such as Customer Care, Shared Services, and technology teams.

Expertise, Problem Solving & Continuous Improvement

• Apply deep DC expertise and prior experience to solve the most complex plan, operational, and delivery challenges, maintaining a solutions oriented mindset.

• Identify, plan, and lead process improvement initiatives that drive year over year efficiencies, quality improvements, and scalability.

• Function as a subject matter expert in the presentation and implementation of new products and services for aligned clients.

Technology & Operational Enablement

• Collaborate closely with technology teams to validate internal Client Acceptance Testing results and to coordinate, communicate, and manage external Client Acceptance Testing with clients.

Financial Performance, Growth & Renewals

• Partner with leadership to reduce total cost to serve by identifying opportunities to reduce demand, improve delivery model efficiency, enhance quality, and leverage scale.

• Manage to the client contract while preserving margins, ensuring SLA adherence, and supporting Error & Omissions discussions or negotiations as needed.

• Drive in year revenue growth with a focus on project work, expanded scope, and upsell opportunities within existing client relationships.

• Collaborate with Renewal Executives and the CL to support renewal preparation, including assessing stakeholder sentiment and identifying opportunities to expand or upsell solution offerings.

Knowledge and Expertise

• Strong client and DC domain knowledge with the ability to anticipate client needs and proactively align delivery to client and business objectives.

• Strong project management capabilities, including planning, prioritization, risk management, and delivery of complex initiatives on time and with high quality.

• Proven ability to lead teams through change, aligning execution to both client priorities and Alight's strategic goals.

• Highly effective communicator with strong written, verbal, and presentation skills; able to influence on complex domain and technical topics and coach teams on clear, consistent client messaging.

• Advanced management and organizational skills, including project planning and execution, effective delegation, and the ability to adapt quickly in a dynamic environment.

• Demonstrated ability to work across all areas of client delivery and partner broadly across the organization to achieve optimal client outcomes.

• Passionate people leader with a strong focus on coaching, mentoring, and developing global talent across distributed teams.

• Experienced in operating within a global, virtual work environment, effectively engaging and leading teams across geographies through inclusive and disciplined virtual collaboration.

Application and Interview

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Alight requires all virtual interviews to be conducted on video. Please be aware that Alight is a camera-on culture and may require occasional travel to one of our physical office locations.

Our commitment to Inclusion

We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process.If reasonable accommodation is needed, please contact alightcareers@alight.com.

Equal Opportunity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ disabled persons, disabled veterans, and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request reasonable accommodations/modifications by contacting their recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not, now or in the future, require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.