Data Center Smart Hands Technician

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Data Center Smart Hands Technician

Location(s): Rensselaer, NY

Position Summary
We are seeking an experienced, hands-on Data Center Smart Hands Technician to provide onsite support for data center and enterprise infrastructure operations.

The ideal candidate will have prior Smart Hands, data center, server-room, or infrastructure-support experience and be capable of independently executing assigned activities while following documented procedures and technical direction from remote network, server, and infrastructure engineering teams.

This is a hands-on technical support position and is not intended to be a formal team-lead, supervisory, people-management, or infrastructure-engineering/design role.

Key Responsibilities

• Perform routine walkthroughs of data centers, server rooms, IDF/MDF closets, and infrastructure areas.
• Identify and report equipment, environmental, security, cabling, and facility concerns.
• Support site audits, inspections, inventory validations, and operational checks.
• Install, remove, rack, stack, label, and organize servers, switches, network devices, and other IT infrastructure equipment.
• Provide onsite Smart Hands support for servers, network equipment, racks, cabinets, IDF/MDF closets, and related infrastructure.
• Replace field-replaceable hardware components such as power supplies, hard drives, memory, fans, cables, and similar components.
• Trace, install, replace, label, test, and organize copper and fiber cabling.
• Perform cable management and maintain clean, organized racks, cabinets, patch panels, and infrastructure spaces.
• Verify equipment status, power, indicator lights, ports, physical connections, and cabling during troubleshooting activities.
• Perform requested reboots, power cycles, visual inspections, connectivity checks, and basic diagnostics under the direction of remote engineering or support teams.
• Support installation and replacement of network equipment, including switches, routers, access points, and related infrastructure.
• Assist with server and infrastructure moves, additions, changes, installations, and removals.
• Support equipment decommissioning, asset validation, packing, staging, and approved disposition or disposal activities.
• Coordinate scheduled equipment disposal pickups when required.
• Support hard-drive replacement, removal, handling, validation, and vendor-related activities in accordance with established security procedures.
• Escort authorized vendors and third-party service providers within secured data center and infrastructure areas.
• Maintain the physical organization of data center, IDF/MDF, rack, cabinet, and equipment areas.
• Remove retired or abandoned equipment and cabling when authorized.
• Maintain accurate documentation of equipment locations, asset changes, cabling changes, hardware replacements, inspections, and completed work.
• Update incidents, service requests, change records, inventory/asset records, and related tickets as required.
• Follow established data center, security, safety, access-control, change-management, and documentation procedures.
• Communicate site conditions, work status, issues, and exceptions clearly to remote engineering teams and local stakeholders.
• Provide onsite support for infrastructure refreshes, deployments, lifecycle activities, and related projects.
• Participate in the rotating after-hours/on-call schedule approximately every other week.

• Approximately 2-5 years of hands-on experience in Smart Hands, data center operations, server-room support, infrastructure support, network support, or a similar technical environment.
• Previous experience working in a data center, server room, IDF/MDF, colocation facility, or enterprise infrastructure environment.
• Experience installing, removing, organizing, or supporting servers, network equipment, racks, cabinets, and cabling.
• Working knowledge of copper and fiber cabling, patch panels, network ports, labeling, and basic cable troubleshooting.
• Experience replacing basic hardware components, including power supplies, drives, memory, fans, and cables.
• Familiarity with server, networking, rack, power, and cabling components.
• Ability to follow documented procedures and technical instructions provided by remote engineering, networking, and infrastructure teams.
• Ability to perform routine walkthroughs, equipment checks, inventory validations, and site inspections.
• Strong attention to detail and accurate documentation skills.
• Ability to work independently with limited onsite supervision.
• Strong communication and customer-service skills.
• Ability to safely lift, move, rack, and handle IT equipment in accordance with applicable safety guidelines.
• High school diploma or GED required.

• Experience supporting Dell, HPE, Lenovo, Cisco, or similar enterprise infrastructure hardware.
• Familiarity with ServiceNow or another IT service-management/ticketing platform.
• Knowledge of incident, request, change, asset, inventory, and equipment-lifecycle processes.
• CompTIA A+, Network+, or similar technical certification.
• Associate degree in Information Technology, Computer Science, or a related field.

• This is a fully onsite position in Rensselaer, NY; remote and hybrid work are not available.
• Must be available for an approximately biweekly on-call rotation.
• Occasional after-hours or weekend support may be required based on operational needs.
• U.S. citizenship is not required; candidates must meet applicable employment authorization and client/site-access requirements.
• Must be willing and physically able to lift and handle IT equipment weighing approximately 50-100 lbs.

• Candidate's full name and city/state of residence must appear at the top of the resume.
• Supplier logos are not permitted on resumes.
• Bill rates are not permitted on resumes.
• Personal email addresses and phone numbers are not permitted on resumes.
• Please submit resumes in Microsoft Word format whenever possible.

• Overtime discounts may apply: 0.95x exempt and 1.35x non-exempt.
• A 10% discount applies after six months of service.

Additional Information

• Schedule: Monday-Friday, 8:00 AM-5:00 PM.
• On-Call: Yes, approximately every other week.
• Physical Requirement: Must be able to safely lift and move 50-100 lbs.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.