Senior Manager, Regional Claims

DSV - Global Transport and Logistics

At DSV, our purpose is to keep customers' supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society.

Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services.

As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy.

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Location: USA - Miami, 12430 NW 25th St

Division:Air & Sea
Job Posting Title: Senior Manager, Regional Claims
Time Type: Full Time

Position Summary

The Senior Claims Manager is a senior subject-matter expert responsible for ensuring the timely and commercial resolution of logistics and transportation claims. This role will oversee complex cargo, freight, transportation, and warehouse claims on behalf of DSVI across the Americas.

Based in Miami, Florida, this position will have a strong focus on supporting the Americas region with claims handling.

The ideal candidate brings 10+ years of progressive experience in claims, insurance, and logistics. Fluency in Spanish and Portuguese is a plus. So too is a law degree.

Key Responsibilities

Claims Management & Resolution

• Working with the business units and freight forwarders liability and cargo insurers to manage complex and high-value cargo claims, and see them through to resolution.
• Establish appropriate strategies for resolving claims disputes between DSV and its customers, its contractors, and across offices.
• Overseeing cargo claims across the full spectrum of multimodal transportation (air, ocean, road, rail, warehousing, and logistics services).
• Ensure cargo claims are investigated and resolved consistently, efficiently, and timely.
• Partner with Senior Director and legal counsel (internal and external) on litigation, arbitration, mediation, and other disputes when appropriate.
• Review and interpret bills of lading, transportation contracts, logistics agreements, insurance policies, terms and conditions, and other relevant documentation to streamline cargo claims handling.

Insurance & Risk Management

• Serve as a senior resource to the business and DSV Insurance.
• Partner with Senior Director and insurance carriers to pursue recoveries, subrogation, and minimize company losses.
• Analyze claims trends and recommend appropriate risk mitigation strategies.

Legal & Regulatory Expertise

• Apply knowledge of transportation and commercial law to claims involving domestic and international logistics.
• Monitor relevant legal, regulatory, and contractual developments affecting transportation liability and claims.
• Provide guidance to the business regarding contractual risk, liability exposure, claims practices, and dispute resolution.
• Assist with developing and maintaining claims procedures, guidelines, and standard operating practices.

Leadership & Stakeholder Management

• Provide guidance and coaching to regional teams when necessary.
• Establish consistent claims management standards across the Americas while supporting global alignment.
• Represent the company professionally in sensitive customer and third-party matters.
• Serve as a resource for DSV Insurance in NORAM/LATAM, specifically with respect to cargo claims.
• Must perform duties in accordance with DSV's values: deliver results, push transparency, take ownership, and work with colleagues to win together.

Qualifications

• 10+ years of progressive experience in claims management, transportation/logistics, insurance, commercial litigation, risk management, or a closely related field.
• Juris Doctor (J.D.) or equivalent law degree is preferred.
• Strong knowledge of transportation, logistics, cargo liability, insurance, and commercial law.
• Experience managing complex and high-value claims in a multinational or global environment.
• Experience with multimodal transportation, preferably including air, ocean, road, rail, and warehousing.
• Fluency in Spanish and Portuguese is preferred. Fluency in English is mandatory.
• Demonstrated experience negotiating complex claims and resolving disputes.
• Experience working with insurance carriers, brokers, outside counsel, and internal legal teams.
• Strong understanding of contractual risk allocation and liability provisions.
• Excellent analytical, investigative, negotiation, and decision-making skills.
• Ability to interpret complex contracts, insurance policies, legal documents, and regulatory requirements.
• Ability to operate effectively in a fast-paced, highly matrixed global organization.

Core Competencies

Strategic Risk Management - Understands the broader financial, legal, operational, and customer implications of claims decisions and delayed resolution of same.

Legal & Commercial Acumen - Applies legal expertise in a practical, business-oriented manner to protect the company while supporting commercial objectives.

Negotiation & Influence - Effectively negotiates complex disputes and achieves commercially appropriate outcomes.

Global Mindset - Comfortable working across countries, cultures, legal environments, and time zones.

Executive Communication - Clearly communicates complex claims, legal, and financial issues to senior leaders.

Customer Focus - Protects the company's interests while maintaining strong customer relationships and seeking solutions that support long-term business partnerships.

Analytical Thinking - Uses data, facts, contracts, and financial analysis to assess exposure and make sound decisions.

Collaboration - Builds effective relationships across Legal, Operations, Sales, Finance, Risk, Insurance, and other functions.

Leadership & Accountability - Takes ownership of complex matters and drives them through to resolution.

Working Environment

This is a highly collaborative, internationally focused role based in Miami, Florida, with regular interaction with colleagues, customers, insurers, legal professionals, and business leaders across the Americas and globally. The role requires the ability to manage multiple high-priority matters simultaneously and exercise sound judgment when dealing with sensitive, confidential, and financially significant issues.

Success in This Role

Success will be measured by the ability to:

• Reduce financial exposure and cargo claims-related losses.
• Resolve complex cargo claims efficiently and strategically.
• Improve cargo claims recovery and subrogation results.
• Strengthen consistency and governance across the cargo claims organization.
• Identify and reduce recurring operational causes of claims.
• Provide high-quality legal and commercial guidance to business leaders.
• Build strong relationships with customers and insurance partners.
• Establish the claims function as a proactive risk management and business partner, rather than solely a reactive claims-processing function.

For this position, the expected base pay range is $140,000.00 - $160,000.00 annually. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Information regarding DSV's benefits offerings, including eligibility, coverage options, and plan details, is available through theDSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV - Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.

Start here. Go anywhere

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