Tennis Shop Attendant

Tennis Shop Attendant

Position Summary

The Tennis Shop Attendant is the first point of contact for members and guests visiting the Mouratoglou Tennis Center and Fitness Center at Horseshoe Bay Resort. This role is responsible for delivering exceptional guest service, managing reservations and retail transactions, maintaining facility appearance, and ensuring all guests enjoy a welcoming and professional experience.

Essential Responsibilities

• Greet and assist members, guests, and visitors in a friendly and professional manner.
• Answer phone calls and schedule tennis court reservations, lessons, and other services.
• Process retail sales and other transactions accurately using the Point of Sale (POS) system.
• Utilize club management systems, including Golf Pro and V1, to check in guests and manage schedules.
• Maintain the cleanliness, organization, and overall appearance of the Tennis Center and Fitness Center.
• Merchandise and replenish retail inventory, ensuring displays remain stocked, organized, and visually appealing.
• Respond to guest inquiries and resolve concerns promptly, escalating issues to management when appropriate.
• Monitor inventory levels and communicate supply needs to management.
• Support daily operations and special events as assigned.

Qualifications

Education

• High School Diploma or GED required.

Experience

• Previous retail, hospitality, fitness, or recreation experience preferred.
• Experience working with POS systems and customer-facing environments is a plus.

Skills & Abilities

• Strong customer service and interpersonal skills.
• Excellent verbal and written communication skills.
• Ability to read, write, and speak English fluently.
• Strong attention to detail and organizational skills.
• Ability to handle multiple tasks in a fast-paced environment.
• Professional appearance and positive attitude.
• Ability to resolve guest concerns with professionalism and discretion.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to lift, carry, push, or pull up to 25 pounds.
• Ability to work indoors and outdoors in varying weather conditions.

Benefits

Horseshoe Bay Resort offers a comprehensive benefits package, including:

• Medical, Dental, and Vision Insurance
• Short-Term and Long-Term Disability Coverage
• Accident and Critical Illness Insurance
• 401(k) with Company Match
• Associate Relief Fund
• Competitive Pay with Performance-Based Reviews
• Career Advancement Opportunities, including the Manager in Training (MIT) Program
• Subsidized Associate Housing
• Associate Shuttle Service
• Weekly Meal Subsidies
• Discounts at Crescent Hotels & Resorts properties nationwide
• Access to select resort amenities and associate perks

About Horseshoe Bay Resort

Located in the heart of the Texas Hill Country, Horseshoe Bay Resort spans 17,000 acres along the shores of Lake LBJ. The resort offers world-class hospitality, championship golf, luxury accommodations, and exceptional recreation experiences.

Mouratoglou Tennis Center

As the first Mouratoglou Tennis Center in the United States, Horseshoe Bay Resort features premier tennis facilities, state-of-the-art courts, and instruction based on the internationally recognized Mouratoglou coaching methodology. The center provides members and guests with a world-class tennis experience in one of Texas' most scenic destinations.

Horseshoe Bay Resort is committed to creating an inclusive workplace where team members are empowered to grow, develop, and build rewarding careers

Associates (preferred)
Bachelors (preferred)
High School (required)

Proven ability to manage reservations, answer guest inquiries, maintain merchandise displays, and support daily operational needs (required)
Experience handling cash, credit card transactions, and point-of-sale (POS) systems in a fast-paced customer-facing environment. (required)
1 years: Minimum 1 year of experience in retail, hospitality, fitness, country club, or resort operations with a strong focus on guest service. (required)