Director of Security

Situated atop the scenic bluffs overlooking Santa Monica Beach, Fairmont Miramar Hotel & Bungalows is just a stone's throw away from some of Southern California's best attractions including Santa Monica Pier and its historic carousel as well as Third StreetPromenade -- famous for its fine restaurants, live entertainment, movie theatres, shopping, local artists' scene and a weekly farmer's market.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Career development opportunities with national and international promotion opportunities. The sky is your limit
• SalaryRange: $110,000-$125,000USDGross per annum

Reporting to the General Manager, responsibilities and essential job functions include but are not limited to the following:

Managing Security Operations

• Assistin the development and implementation of emergency procedures.
• Conductinvestigations of all incidents involving loss, theft, or damage to hotel property and referfindings to the appropriate management for resolution.
• DeploySecurity team members to effectively monitor and protect hotel assets, guests, employees, and visitors.
• Complywith Fairmont's safety, security, and risk management policies and procedures.
• Manage proper maintenance of all fire life safety system components, ensuring all components are in compliance with State & City regulations.
• Conductperiodic patrols of the hotel, grounds, and parking areas.
• Handle ongoing usage of panic button system & ensure proper compliance is being met.
• Recognizeand celebrateteam successes across areas of responsibility.
• Handlecomplaints, resolveconflicts, and negotiatesolutions with guests, employees, and other stakeholders.
• Identifyand recommendsolutions to minimize physical hazards and unsafe work practices.
• Implementaction plans to monitor and mitigate operational risk.
• Ensurenightlife venue Safety & Security protocols are being adhered to. Maintainproper occupancy within venue and continual engagement with venue Security.
• Maintainrequired reports and documentation regarding security patrols, incidents, and investigations.
• Ensureappropriate emergency response and timely access to medical assistance when needed.

Leading Security Teams

• Attendpre- and post-convention meetings, daily operations briefings, and weekly forecast meetings to understand group needs and communicate critical information to the Security team.
• Celebratesuccesses by publicly recognizing the contributions of team members.
• Communicatethe importance of safety procedures, emergency response protocols, and security standards while ensuring employee understanding and compliance.
• Encourageand buildmutual trust, respect, and cooperation among team members.
• Identifydevelopmental opportunities and coaches, mentors, and supports employees in improving their knowledge and skills.
• Provideguidance and direction to team members, including establishing performance expectations and monitoring performance.
• Providepersonal assistance, emergency support, or first aid as appropriate to guests and employees.
• Serveas a role model by demonstrating Fairmont's values and leadership behaviors.
• Solicitemployee feedback, maintainan open-door policy, and addressemployee concerns in a timely and respectful manner.
• Continuously seekopportunities to improve service and operational performance.
• Utilizestrong interpersonal and communication skills to lead, influence, and motivate others while demonstrating integrity, sound judgment, and business acumen.

Ensuring Exceptional Guest Service

• Demonstrateleadership in guest hospitality, exemplifies exceptional service, and createa positive and welcoming atmosphere.
• Empoweremployees to deliver outstanding guest experiences.
• Ensurequality standards and guest expectations are consistently met.
• Incorporateguest safety and satisfaction into departmental meetings with a focus on continuous improvement.

Conducting Human Resources Activities

• Assistin minimizing workers' compensation and liability costs through proactive incident prevention and effective claims management.
• Partnerwith the People & Culture department on employee relations and workplace concerns as needed.
• Completeall required documentation and promptly reports employee injuries, guest incidents, and general liability events in accordance with Fairmont policies.
• Administerhotel policies fairly, consistently, and professionally.
• EnsureSecurity team members maintain required certifications, including First Aid and CPR, where applicable.
• Respondpromptly and professionally to guest concerns and complaints.
• Identifytraining needs and facilitateeducational opportunities for Security team members.
• Deliverservice that exceeds guest expectations and supportguest satisfaction and loyalty.
• Co-champion the Safety Committee along with partners in People & Culture.

Additional Responsibilities

• Analyzeinformation and evaluateresults to identify effective solutions and resolve operational issues.
• Developand maintainpositive working relationships with local law enforcement, emergency responders, and community agencies.
• Keepexecutives, peers, and team members informed of relevant operational and security matters in a timely manner.
• Communicateeffectively with supervisors, coworkers, and external partners by telephone, email, written correspondence, and in person.

• 2-3 years Senior Management experience in similar environment
• Knowledge of usage of key management systems, MS Shift, PatronScan, PMS systems, etc.
• Ability to handle staff safety and security issues
• Diploma in Law and Security or equivalent preferred

All your information will be kept confidential according to EEO guidelines.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor,visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo!#BELIMITLESS