Federal Work Study - Welcome Desk Assistants

• Greet all visitors in a friendly, professional, and approachable manner
• Provide directions and general information about Mendenhall Student Center, campus offices, events, and services
• Assist guests in navigating the building and campus
• Answer basic questions in person, by phone, or via email (if applicable)
• Monitor the Welcome Desk area to ensure a clean, organized, and presentable space
• Report any issues, concerns, or unusual activity to a supervisor.
• Support basic administrative or front desk tasks as assigned

• Flexible hours based on class schedule and departmental needs

• Ability to sit or stand for extended periods
• Ability to communicate clearly

• Develop professional communication and customer service skills
• Gain knowledge of campus resources and operations
• Enhance problem-solving and critical thinking abilities
• Build confidence in a public-facing role

• Strong interpersonal and communication skills
• Friendly, customer-service-oriented attitude
• Ability to follow directions and work independently
• Dependable and punctual
• Basic knowledge of campus layout (or willingness to learn quickly)

• Previous customer service or front desk experience
• Familiarity with Mendenhall Student Center and campus resources

Unless otherwise identified in the applicable job posting and consistent with University policy, the University will principally employ individuals who reside in the State of North Carolina to the greatest extent practicable. As such, most positions at East Carolina University require employees to live and work in North Carolina (or live within a reasonable daily commuting distance from their duty station) after hire. Candidates should be prepared to relocate within a reasonable, agreed-upon time after an offer of employment has been made and accepted to meet this requirement.

Individuals submitting profiles for these positions must be current ECU students, in good-standing and meet the respective GPA requirement as required by the position type. Final candidates may be subject to criminal & sex offender background checks based upon the duties and responsibilities of the position. Some vacancies also require motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.