Quality Specialist (4973)

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The Quality Specialist - PCMH/PCSP Consultant supports practice transformation and continuous quality improvement initiatives across Department of Pediatrics clinical sites. This role provides subject matter expertise in National Committee for Quality Assurance (NCQA) Patient-Centered Medical Home (PCMH) and Patient-Centered Specialty Practice (PCSP) standards, guiding teams through recognition, compliance, and sustainment activities.
The position applies systems-based improvement methodologies to enhance clinical quality, patient experience, population health outcomes, and operational efficiency. The specialist collaborates with interdisciplinary teams to design, implement, and evaluate data-driven interventions that align with organizational and regulatory priorities.

*This position is ON SITE only*

Administration 80%
PCMH/PCSP Program Leadership
Serve as internal consultant on NCQA PCMH and PCSP standards, requirements, and updates
* Lead and support practices through initial recognition and annual reporting processes
* Conduct gap analyses and readiness assessments; develop action plans for compliance
* Maintain documentation and evidence required for NCQA submission
Quality Improvement & Systems Support
* Apply structured improvement methodologies (e.g., PDSA cycles, Lean principles) to drive measurable outcomes
* Facilitate interdisciplinary teams in workflow redesign, care coordination, and performance optimization
* Promote systems-thinking approaches to quality, safety, and patient-centered care
Data Analytics & Reporting
* Collect, analyze, and interpret clinical quality metrics (e.g., HEDIS, UDS, internal dashboards)
* Develop and maintain performance reports to track progress toward organizational goals
* Translate data into actionable insights for providers, leadership, and care teams
Population Health & Care Coordination
* Support risk stratification, care management workflows, and registry development
* Collaborate with care teams to improve outcomes for high-risk and chronic disease populations
* Align initiatives with value-based care and population health strategies
Collaboration & Communication
* Partner with clinical leadership, IT, compliance, and operations teams
* Facilitate meetings, communicate progress, and present findings to stakeholders
* Foster a culture of continuous quality improvement and accountability
Education and Training 5%
* Provide education and training to providers, residents, nursing staff, and care teams on NCQA PCMH/PCSP standards and quality improvement methodologies
* Develop training materials, tools, and job aids to support practice transformation and sustainment
* Serve as a subject matter expert and mentor for staff engaged in quality improvement initiatives
Academic & Professional Development
* Contribute to the academic mission of SIU School of Medicine through participation in educational activities, curriculum support, or presentations
* Support dissemination of quality improvement work through presentations, reports, or scholarly activity when applicable
Other Duties 5%
Performs other duties as required or assigned which are reasonably within the scope of the duties described above.

Credentials to be Verified by Placement Officer

1. Bachelor's degree in nursing, healthcare administration, public health, or related field (BSN preferred)
2. One (1) year (12 months) of Quality Improvement work experience in a clinical or healthcare related field.

1. Current, active Registered Nurse (RN) license in the State of Illinois (or eligibility for licensure)
2. Three (3) years of clinical nursing experience, preferably in ambulatory, primary care, or specialty practice settings

Knowledge, Skills & Abilities (KSA's)

1. Knowledge of computer skills including Word, Excel, and PowerPoint
2. Knowledge of process improvement methodology and tools
3. Knowledge of data collection methodology
4. Knowledge of basic statistical process control components
5. Knowledge of benchmarking tools and best practices
6. Problem-solving and team facilitation skills
7. Skill using CQI tools and techniques
8. Strong analytical skills
9. Ability to train, present to small and large groups
10. Ability to act as a consultant to clinicians and non-clinicians

Condition of Employment

Out of State Applicants that apply to Springfield vacancies in classifications in the occupational area of Professional, Semi-Professional, or Managerial will be subject to the following Condition of Employment: Pursuant to the State University Civil Service System, an out-of-state resident who is hired into this position must establish Illinois residency within 180 calendar days of their start date.

If you require assistance, please contact the Office of Human Resources at hrrecruitment@siumed.edu or call 217-545-0223 Monday through Friday, 8:00am-4:30pm.

The mission of Southern Illinois University School of Medicine is to optimize the health of the people of central and southern Illinois through education, patient care, research and service to the community.

The SIU School of Medicine Annual Security Report is available online at https://www.siumed.edu/police-security. This report contains policy statements and crime statistics for Southern Illinois University School of Medicine in Springfield, IL. This report is published in compliance with Federal Law titled the

"Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act."

Southern Illinois University School of Medicine is an Affirmative Action/Equal Opportunity employer who provides equal employment and educational opportunities for all qualified persons without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, protected veteran status or marital status in accordance with local, state and federal law.

Pre-employment background screenings required.