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REQUIREMENTS AND PREFERENCES
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General Description
We are seeking an experienced Liability Claims Manager to lead the management of liability claims, ensuring timely resolution, regulatory compliance, and high-quality customer service. This role is responsible for supervising claims staff, coordinating investigations, and developing strategies to reduce organizational exposure. Key Responsibilities:
- Develops and manage the County's Liability Claims Management Section administered by the Risk Management Division.
- Manage, review, and resolve liability claims from initial report through final disposition.
- Lead and mentor claims adjusters and support staff, providing guidance on complex claims and best practices.
- Oversee investigations, evaluate damages, determine liability, and negotiate settlements.
- Maintain compliance with federal, state, and local regulations, as well as internal policies.
- Collaborate with legal counsel, third-party administrators, and external partners as needed.
- Analyze claims trends and prepare reports to support risk mitigation and operational improvements.
- Develop and implement process improvements to enhance accuracy, efficiency, and customer experience.
- Ensure high standards of documentation and recordkeeping.
- Works independently, under limited supervision, reporting major activities through periodic meetings.
Minimum Education and Experience Requirements
Requires two (2) years equivalent of higher-level education from an accredited college or university with major coursework in insurance, risk management, or closely related field.
(One year of relevant experience may be substituted for each year of required education.) Requires six (6) years investigating/adjusting General Liability claims, including three (3) years claims adjusting within the State of Florida, including two (2) years of lead work/supervisory experience.
Special Certifications and Licenses
Must possess and retain a Florida All-Lines Adjusters License (Type 6-20 or 7-20) from the State of Florida Division of Insurance Agent and Agency Services.
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SCOPE OF WORK
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Duties and Responsibilities
The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary. Manages the operations of the County's self-insured Workers' Compensation Section; directs through subordinates the planning, scheduling and coordination of all workers compensation claims adjusting activities. Ensures that Risk Management Division meets all State of Florida workers' compensation claims reporting and requirements; establishes "best practices" procedures, provides training to subordinates and ensures compliance with established procedures. Reviews complex claims, recommends appropriate action, and adjusts complex claims as necessary; provides technical expertise to in-house adjusting staff in all aspects of workers' compensation claims administration laws, rules, regulations and practices. Coordinates claim settlement board agenda items to ensure timely settlement of claims; prepares and delivers oral presentations to County agencies and upper management regarding workers' compensation rules, regulations, policies and procedures. Coordinates with the County Attorney's Office and outside defense counsel on litigated claims; monitors litigation strategy,
depositions, reserves, and settlement authority to control loss costs.
Runs reports, on a regular basis, to identify negative trends for the purpose of implementing solutions. Remains in daily contact with injured workers, supervisors and managers from all over the County, to ensure a comfortable workers' compensation experience. Regularly evaluates staff performance and provides structured coaching to improve technical proficiency, communication, and decision-making; sets clear expectations, conducts periodic feedback sessions, and develops individualized training plans as needed, to support continuous professional growth.
Performs related work as assigned.
Competencies
- Business Insight:
Applies knowledge of business and the marketplace to advance the organization's goals. Clearly understands how own activities relate to critical business drivers. Monitors business news and market changes for impact on the business or on own expertise area; uses this to shape decisions. - Financial Acumen:
Interprets and applies key financial indicators to make better business decisions. Fosters accountability for making good financial decisions; provides guidance to help the team make astute decisions. Summarizes financial performance data and explains implications for the organization. - Manages Complexity:
Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Asks questions to encourage others to think differently and enrich their analyses of complex situations. Accurately defines the key elements of complex, ambiguous situations. - Decision Quality:
Makes good and timely decisions that keep the organization moving forward. Ensures that people's decisions comply with policies and standards. Integrates analysis, experience, and other inputs to make effective decisions. Accepts workable decisions and also seeks better alternatives. - Cultivates Innovation:
Creates new and better ways for the organization to be successful. Approaches professional work in unique or innovative ways. Offers original ideas. Appreciates others' creative ideas and solutions and provides helpful input to enhance them. - Optimizes Work Processes:
Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. Encourages and rewards continuous improvement and quality outcomes. Equips others to handle day-to-day tasks effectively on their own. Integrates systems to improve quality and service. - Ensures Accountability:
Holds self and others accountable to meet commitments. Measures and tracks team's and own performance, and helps the team learn from success, failure, and feedback. Adheres to, and enforces, goals, policies, and procedures. - Builds Networks:
Effectively builds formal and informal relationship networks inside and outside the organization. Draws upon own network to gain insight, build support, and achieve outcomes. Leverages networks to identify industry experts, explore some best practices, and exchange ideas and knowledge. - Builds Effective Teams:
Builds strong-identity teams that apply their diverse skills and perspectives to achieve common goals. Holds constructive dialogue with the team regularly; takes multiple perspectives into account when making decisions. Commits to and prioritizes the team's decisions in most situations; conveys team spirit. - Communicates Effectively:
Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Tailors communication content and style to the needs of others. Pays attention to others' input and perspectives, asks questions, and summarizes to confirm understanding.
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WORK ENVIRONMENT
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Physical Demands
Physical demands refer to the requirements for physical exertion and coordination of limb and body movement. Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations.
Unavoidable Hazards (Work Environment)
Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken. None.
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SPECIAL INFORMATION
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County Core Values
All Broward County employees strive to demonstrate the County's four core behavioral competencies.
- Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
- Customer focus: Building strong customer relationships and delivering customer-centric solutions.
- Instills trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.
- Values differences: Recognizing the value that different perspectives and cultures bring to an organization.
Copyright 2025 Korn Ferry. ALL RIGHTS RESERVED
Americans with Disabilities Act (ADA) Compliance
Broward County is an Equal Opportunity Employer committed to inclusion. Broward County is committed to providing equal opportunity and reasonable accommodations to qualified persons with disabilities. We support the hiring of people with disabilities; therefore, if you require assistance due to a disability, please contact the Professional Standards Section in advance at 954-357-6500 or email Profstandards@broward.org to make an accommodation request.
County-wide Emergency Responsibilities
Note: During emergency conditions, all County employees are automatically considered emergency service workers. County employees are subject to being called to work in the event of a disaster, such as a hurricane, or other emergency situation and are expected to perform emergency service duties, as assigned.
County-wide Employee Responsibilities
All Broward County employees must serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County's Employee Code of Ethics, gift, and conflict of interest policies. All Broward County employees must establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, sex, national origin, age, disability, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression.
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Broward County, Florida
$87,341.79 - $139,397.61 Annually
medical insurance, dental insurance, life insurance, vision insurance, vacation time, paid holidays, sick time, retirement plan
Jul 21, 2026