Medical Group Scheduler

Location Address:

Compensation Pay Range:

Summary:

Responsibilities:

• Schedule and coordinate patient appointments while providing accurate instructions, directions, and appointment details.

• Monitor provider schedules, identify scheduling issues, reschedule no-shows, and support timely patient access.

• Verify and update patient demographics, insurance information, and referrals in the electronic medical record.

• Manage incoming calls, provide information, document messages, and route requests appropriately while maintaining HIPAA standards.

• Support referral processes, including entering referrals, coordinating documentation, and assisting patients with referral questions.

• Provide exceptional customer service by addressing patient concerns, resolving issues when possible, and documenting feedback.

• Apply knowledge of Advanced Access scheduling practices and collaborate with care teams to optimize patient flow.

• Maintain accurate records and complete administrative tasks to support providers, patients, and clinic operations.

Qualifications:

• High school diploma or GED required.

• Minimum nine months of experience in an office, healthcare, or customer service environment required.

• Must successfully complete Epic scheduling competency within 90 days of hire.

• One or more years of experience in a provider office, call center, or similar healthcare environment preferred.

All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.

Wellness
Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.

Why work at Presbyterian?
As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.

About Presbyterian Healthcare Services
Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.

Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.