Administrative Manager

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Principal Duties and Responsibilities

• Lead procurement activities across CDM's funded programs, ensuring teams have the supplies and services they need while maintaining compliance with Mass General Brigham and grant funding requirements.
• Partner with program staff to source, order, and manage supplies and equipment that support day-to-day operations and emergency responses.
• Collaborate with the grant administrator to track expenses, review financial reports, and help ensure accurate budget monitoring.
• Identify and implement process improvements that make financial and procurement workflows more efficient, organized, and scalable.

Office Operations and Support

• Serve as a key point of contact for routine and moderately complex inquiries by mail, email, and phone, providing timely and professional support.
• Coordinate with the CDM team to maintain and track supplies, technology, and equipment that support both routine operations and emergency response readiness.
• Manage office supply needs and help ensure the office environment is organized, well-equipped, and ready to support a fast-paced team.

Project Coordination

• Coordinate projects to develop and maintain CDM's public-facing presence, including website updates, promotional materials, reports, and social media content.

Administrative Leadership

• Design and maintain processes that keep internal and external program reports on schedule and contribute content when needed.
• Manage the CDM shared email inbox, responding to inquiries directly or routing them to the appropriate team member to ensure timely follow-through.
• Participate in key meetings, contribute ideas, and track follow-up actions to help move work forward.
• Support onboarding and training for new staff by sharing guidance on CDM administrative processes and best practices.
• Create and edit polished documents, spreadsheets, presentations, reports, meeting minutes, and correspondence.
• Provide high-level administrative support across a range of operational and programmatic needs.

Takes on additional responsibilities as needed to support team priorities and organizational goals.

Skills and Competencies Required

• Demonstrated ability to lead and support administrative work in a team environment, including providing guidance, training, and day-to-day coordination.
• Strong attention to detail and the ability to manage multiple priorities with accuracy and follow-through.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to handle sensitive information with professionalism, discretion, and sound judgment.
• Strong collaboration and relationship-building skills with the ability to work effectively across diverse teams and stakeholders.
• Proficiency with Microsoft Office applications, especially Word, PowerPoint, Teams, Outlook, and Excel.
• Strong problem-solving skills and the ability to identify practical solutions within established processes and guidelines.
• Comfort with budgeting, expense tracking, or bookkeeping-related tasks.
• Ability to learn new systems and software applications quickly, including platforms such as learning management systems.
• Ability to work effectively in a dynamic environment where priorities may shift based on operational needs and/or emergencies.
• Completion of ICS/NIMS 100, 200, 700, and 800 courses before or upon hire.

Qualifications

Education

Bachelor's Degree: Required

Master's Degree: Preferred

Experience

5-7 years experience in administrative management or office administration, preferably in a healthcare setting and 2-3 years experience in a supervisory or leadership role

Working Conditions

• This position will be hybrid in nature, and the incumbent will work with their supervisor to establish a final schedule; however, candidates should anticipate being on campus 3 days per week.
• May be required to travel to offsite facilities and to attend meetings outside of regularly scheduled hours, as needed.
• May be required to report to the hospital or offsite locations outside of normal business hours to respond to events that require emergency support.
• Occasional local or regional travel may be required.
• May be required to work extended shifts for multiple periods during emergency events.

Pay Range

Grade