Corporate Claims Tech Assistant - Hybrid

At Selective, we don't just insure uniquely, we employ uniqueness.

Selective is a midsized U.S. domestic property and casualty insurance company with a history of strong, consistent financial performance for nearly 100 years. Selective's unique position as both a leading insurance group and an employer of choice is recognized in a wide variety of awards and honors, including listing in Forbes Best Midsize Employers in 2025 and certification as a Great Place to Work in 2025 for the sixth consecutive year.

Employees are empowered and encouraged to Be Uniquely You by being their true, unique selves and contributing their diverse talents, experiences, and perspectives to our shared success. Together, we are a high-performing team working to serve our customers responsibly by helping to mitigate loss, keep them safe, and restore their lives and businesses after an insured loss occurs.

Supports the technical staff of a claims office by performing claim financial transactions related to the processing of daily banking functions. This position inputs information into the Claims System (MCS) to facilitate proper reporting to State entities and also updates information in the Claims Content Management (CCM) system to facilitate the proper delivery of mail to claims staff. All job duties and responsibilities must be carried out in compliance with applicable legal and regulatory requirements.

• Processes paper mail received in office to ensure it is directed to the appropriate department/claim file for handling.
• Processes payment information in claim system for Void, Stop and Alter type of transactions.
• Utilize UPS site for mailings i.e checks, packages, letters, etc.
• Sends out correspondence such as requests for W-9 form completion, service surveys for staff in the Claims Service Center and direct repair shops. Works weekly Medical Payments Request Approval (MPRA) report calling vendors to obtain W9 forms to update vendor maintenance.
• Processes Paid no issue (PNI) items / banking transactions, requests for check copy requests and general daily banking functions. Flags and reports potential Fraudulent items.
• Receives original mail from scanning facility, confirm scanned to CCM claim file, document log note and create claim file in preparation for closed file record retention. Generates and maintains claims records for closed file / retention.
• May act as a backup in Business Continuity planning when the Contact Center is unable to take first reports over the phone, by mail, or fax and processes new losses.
• Scans all recovery checks received and emails them to individual claims staff for posting to claim system. Ensures recoveries are posted accurately in claim system prior to delivery of checks to Treasury Operations
• Processes individual recovery transactions into claim system. Posts manual payments issued by Staff Counsel offices.
• Works with Claims Content Management system (CCM). Processes mail within various queues in CCM (e.g. Roots, exception, tax notifications, route review, update document, split pages, check handling).
• Answers, assists and directs internal or external callers.

Knowledge and Requirements

• Excellent communication and customer service skills.
• Previous administrative support experience preferred.
• Proficient in Outlook, Excel and Microsoft Office.

Education and Experience

• High School diploma or equivalent preferred.
• Prefer 1 year of data entry experience.

Selective Insurance offers a total rewards package that includes a competitive base salary, incentive plan eligibility at all levels, and a wide array of benefits designed to help you and your family stay healthy, achieve your financial goals, and balance the demands of your work and personal life. These benefits include comprehensive health care plans, retirement savings plan with company match, discounted Employee Stock Purchase Program, tuition assistance and reimbursement programs, and 20 days of paid time off. Additional details about our total rewards package can be found by visiting our benefits page.

The actual base salary is based on geographic location, and the range is representative of salaries for this role throughout Selective's footprint. Additional considerations include relevant education, qualifications, experience, skills, performance, and business needs.

Selective is an Equal Employment Opportunity employer. That means we respect and value every individual's unique opinions, beliefs, abilities, and perspectives. We are committed to promoting a welcoming culture that celebrates diverse talent, individual identity, different points of view and experiences - and empowers employees to contribute new ideas that support our continued and growing success. Building a highly engaged team is one of our core strategic imperatives, which we believe is enhanced by diversity, equity, and inclusion. We expect and encourage all employees and all of our business partners to embrace, practice, and monitor the attitudes, values, and goals of acceptance; address biases; and foster diversity of viewpoints and opinions.

For Massachusetts Applicants

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.