Optical Assistant - NCEENT of Cary

Duke Clinical Research Institute
United States, North Carolina, Cary
Jun 22, 2026
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. Duke Health Integrated Practice Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of the Duke Health mission across the state of North Carolina. JOB LOCATION NCEENT of Cary - 1010 Tryon Village Drive JOB SUMMARY We are seeking an Optical Assistant to be an integral member of the healthcare team and provide direct and indirect care to patients. JOB DUTIES AND RESPONSIBILITIES Analyze and interpret prescriptions. Advise patients of available frame styles, lens designs, materials and coatings. Maintain and clean optical equipment as necessary. Access and assist patients on insurance coverage, and promotions. Enter customer billing/service records. Partner with clinic staff to maintain a high level of patient satisfaction. Attend and actively participate in staff meetings to maintain and improve technical skills and service levels for patients. Ensure patient's visual and auditory privacy and maintain patient confidentiality at all times. Ensure HIPAA compliance standards are met. Interact with staff and co-workers in a manner that promotes positive working relationships. Meet all required competencies and maintain skill level. Complete required Annual Review and Safety, Compliance, and Infection Control trainings. Flexibility to travel to various optical locations as needed. Other duties and tasks as assigned. JOB ELIGIBILITY REQUIREMENTS Computer experience required 1 year of medical workplace experience Optical technical training High School Diploma or Equivalent Requires excellent blend of communication skills, sales experience, empathy, and customer service. Must be able to express a caring attitude while performing tasks required with accuracy and proficiency. Manual dexterity and the ability to stand in one position for an extended amount of time. JOB HOURS The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays. Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.