Program Manager Non Tech 5

Provide leadership and ownership of Marketing Communications operations, channels, and delivery systems. This role is responsible for ensuring communications are clear, consistent, and delivered effectively at scale by designing and implementing the processes, tools, and workflows that support how the organization communicates.

The role operates with high independence and partners closely with Communications leads to translate strategy and messaging into repeatable, high-quality execution across channels.

Scope of Services

1) Communications systems and channel ownership

Own end-to-end operations of internal communications channels and platforms, including:

* SharePoint / intranet as the primary communications destination and source of truth

* Email and newsletter distribution

* Viva Engage as the amplification and engagement layer for communications

* Survey and measurement tools

Ensure clear connection across channels (for example, email to SharePoint to Viva Engage) so communications land as a cohesive experience for employees

Define and maintain standards for how content is published, structured, and consumed

Ensure channel experience is consistent, usable, and aligned to business needs

2) Scaled content operations and publishing

Own the publishing pipeline across all communications channels

Establish and enforce standards for formatting, QA, and channel usage

Design repeatable workflows for content intake, production, approval, and publishing

Ensure "last mile excellence" across all published materials (accuracy, consistency, usability)

Partner with Communications leads to ensure content is tailored by audience and channel

Ensure content is appropriately distributed and connected across channels, including how announcements surface on SharePoint and are amplified through Viva Engage

3) Automation and workflow architecture (Power Automate + systems)

Design and implement scalable workflows across communications processes using Power Automate and related Microsoft 365 capabilities

Identify manual or high-friction processes and redesign them into automated or system-driven workflows

Build and maintain automation solutions across areas such as:

* Content intake, approval, and publishing across communications channels

* Distribution and targeting

* Communications performance tracking and reporting

Document and standardize workflows to ensure reusability across the team

4) AI enablement across communications operations

Define and implement practical applications of AI (for example, Copilot) across communications workflows

Partner with Communications leads to integrate AI into:

* Recurring content production (drafting, formatting, summarization)

* Reporting and insights generation

* Knowledge capture and reuse (for example, AMA outputs and recurring artifacts)

Test, validate, and scale AI-assisted workflows that improve quality, speed, and consistency

Drive adoption of AI-enabled practices across the team

5) Measurement, reporting, and insight systems

Own measurement strategy for communications channels and programs

Define and standardize reporting frameworks across email, intranet, events, and surveys

Deliver recurring reporting with clear, actionable insights

Identify trends and opportunities to improve engagement and effectiveness

6) Communications rhythm of business and coordination

Own communications calendar and publishing cadence across the organization

Track dependencies, timelines, approvals, and delivery across communications workstreams

Provide visibility into status, risks, and blockers

Ensure alignment between stakeholders, timelines, and outputs

7) Process design and continuous improvement

Evaluate current communications workflows and identify opportunities for simplification and scale

Redesign processes to reduce manual effort, duplication, and inefficiency

Establish clear operating models for how communications work is delivered

Continuously refine systems based on usage, feedback, and performance data

8) Communications translation and consistency

Translate communications strategies and priorities into structured execution plans (channels, timing, formats)

Ensure consistency in how messages are delivered across channels and audiences

Identify overlaps, gaps, or inefficiencies in communications delivery and recommend improvements

9) Budget tracking systems and process design

Define and implement a centralized approach for tracking communications and event budgets

Design standard processes, tools, and templates for budget tracking

Ensure budget data is consistently captured and maintained across programs and events

Partner with Event Management to ensure adoption of standardized processes

Improve visibility, accuracy, and reporting of budget information

Deliverables

Communications platform management and content publishing

Documented workflows and automation solutions

Communications calendar and publishing cadence

Measurement reports and insights

Standardized processes and documentation

AI-assisted workflow implementations

Required Skills and Experience

7+ years experience in communications operations, marketing operations, or program management

Experience designing and implementing operational systems at scale

Hands-on experience with SharePoint, Amplify, Power Automate or similar tools

Experience applying AI tools to improve workflows

Strong systems thinking and process design capability

Experience working across complex stakeholder environments

Success Criteria

Communications are delivered on time and aligned to channel purpose and audience needs

Messaging is consistently executed across channels with minimal rework

The team has clear, repeatable ways to translate communications plans into execution

Systems and workflows improve the clarity and effectiveness of communications, not just efficiency

Communications operations shift from manual execution to scalable, system-driven workflows through automation and AI

Reporting and measurement are consistent, reliable, and actively inform decisions

**About Aquent Talent:**

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.