New

Financial Access Team Lead

Mass General Brigham (Enterprise Services)
$63,648.00 - $90,750.40
United States, Massachusetts, Somerville
399 Revolution Drive (Show on map)
Jun 17, 2026
Responsible for supporting financial access operations, including insurance verification, authorization processing and follow-up, work queue management, workflow monitoring, and related documentation. Provides staff support, first-level escalation assistance, training, mentoring, and workload coordination to support timely financial clearance and department operations. Escalates complex issues to department leadership when guidance, approval, or intervention is needed beyond established workflows. Essential Functions -Performs and supports financial clearance activities, including insurance verification, authorization processing and follow-up, and related documentation, as needed to support timely access to care. -Monitors assigned work queues, workflow tools, and pending financial access cases to support timely follow-up, prioritization, and completion of financial clearance activities. -Assists with workload coordination and assignment of work as needed to support staffing changes, coverage needs, urgent clearance requests, and department priorities. -Serves as a first-level resource for staff and internal departments regarding financial access workflow questions, case status updates, technical issues, and routine escalation needs. -Assists with onboarding, training, mentoring, and ongoing support of staff to promote consistent application of department workflows and expectations. -Escalates complex financial access issues, workflow barriers, and requests outside established processes to department leadership for review and guidance. -Contributes to process improvement efforts by identifying workflow barriers, sharing feedback, and supporting consistent application of department procedures. -Collaborates with the admissions office, case management, revenue cycle teams, leadership, and other internal departments to resolve financial access issues and support financial access operations. Education Associate's Degree Healthcare Administration required Equivalent experience may be accepted in lieu of degree Experience 3+ years of experience in healthcare finance, revenue cycle management, or patient access required 1+ years of experience in a supervisory or lead role preferred Knowledge, Skills and Abilities Working knowledge of healthcare finance, revenue cycle, patient access, insurance verification, authorization processes, and financial clearance operations. Effective communication and interpersonal skills, with the ability to collaborate professionally with staff, patients, payers, leadership, and internal departments. Ability to provide guidance, training, mentoring, and first-level support to staff in a lead capacity. Problem-solving and critical-thinking skills needed to address complex financial access issues and workflow barriers. Organizational and prioritization skills to support the timely completion of department responsibilities. Professionalism, confidentiality, and service-oriented communication in a fast-paced healthcare environment. Sound judgment in identifying workflow barriers, recognizing escalation needs, and supporting consistent application of department procedures. Working Schedule: Remote, M-F eastern standard business hours. Requires a quiet, secure, HIPAA-compliant working station Mass General Brigham Incorporated is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.