Manager, Venue Sales Support

Manager, Venue Sales Systems$75,000 - $95,000 annually

• Manage the end-to-end workflow for IEL package requests, including reviewing package escalation form submissions, building approved packages in IEL, and adding packages to venue microsites as applicable.
• Coordinate and administer price shop requests submitted via ClickUp by VDs, RBPs, and RSPs - including engaging and communicating with secret shoppers, compiling competitive set findings, conducting comp set analysis, and distributing summary PDFs to requestors.
• Administer AV/Tech package pricing updates by coordinating pricing analysis, updating tiers and pricing in IEL, HubSpot, and ClickUp, and creating pricing tier forms for venue partners to present to hotel customers.
• Advanced proficiency in Microsoft Excel including pivot tables, VLOOKUP/XLLOOKUP, complex formulas, data analysis and reporting.
• Support MIS Matrices updates by coordinating with RSPs, the VP of Specialty Services, and the Technology team to maintain accurate IEL pricing.
• Assist with e-commerce portal (exhibitor) maintenance in coordination with RSPs and Technology, including processing venue-requested updates and changes.

• Build and maintain Qwilr templates used by the Venue Sales team; coordinate with RSPs to support monthly Sales Team Call deck creation using admin-gathered data.
• Create and distribute calendar invites for all Venue Sales-led calls and meetings.
• Compile and share relevant call data and reporting with RBPs following Sales Team Calls.
• Upload and publish sales call recordings to EchoBase in a timely manner.
• Prepare and distribute the weekly topline revenue snapshot email to appropriate Venue Sales stakeholders.

• Manage incoming microsite requests using the venue collateral request form, coordinating with Marketing/Technology to ensure accurate and up-to-date microsite content for each venue.
• Conduct and coordinate periodic one-on-one reviews with VDs to audit and refresh microsite content.
• Support website audit initiatives by tracking hotel website compliance (Pinnacle Live name, number, and microsite link) in ClickUp and escalating deficiencies to the appropriate RSP.

• Support annual Venue Sales Incentive Plan administration, including preparing and distributing individualized annual letters outlining Revenue and GOP goals broken down by quarter.
• Coordinate with Human Resources to ensure incentive plan agreements are issued through ADP for employee signature on the appropriate timeline.
• Track ad hoc monthly and quarterly sales contest details as directed by RSPs; assist with communication and documentation of contest parameters.

• Publish approved Venue Sales content to EchoBase (internal knowledge base), coordinating with the SVP, RSPs, and other departments as needed to ensure content accuracy and timeliness.
• Maintain organized records of Venue Sales resources, templates, and process documentation to support team efficiency and onboarding.

• Maintain data integrity within HubSpot and ClickUp, ensuring Venue Sales records, contact information, pipeline data, and task workflows are current and accurate.
• Serve as a day-to-day resource for Venue Sales team members navigating administrative workflows in ClickUp, HubSpot, and IEL.
• Assist with reporting pulls, data exports, and dashboard maintenance as requested by RSPs or RBPs.

• Act as the primary liaison between the Venue Sales team and internal departments including Finance, Marketing, HR, and Technology for administrative matters.
• Coordinate with the Finance team in support of quarterly incentive payment processing workflows.
• Support RSPs and RBPs with ad hoc administrative projects and tasks as assigned by the SVP, Venue Sales.
• Perform other duties as assigned.

• Attention to Detail - Efficiently allocates cognitive resources to achieve thoroughness and accuracy when accomplishing tasks, particularly across multiple concurrent platforms and workflows.
• Organizational Skills - Uses best practices such as time management, prioritizing through to-do lists, consistent communication, multi-tasking, and adaptability to manage competing deadlines.
• Systems Proficiency - Comfortable learning and operating across multiple platforms (Microsoft Office including Advanced Excel, IEL, HubSpot, ClickUp, Qwilr, ADP, SharePoint/EchoBase) with minimal supervision.
• Effective Communicator - Has the ability to work on multiple projects at one time, balancing communication with active listening, confidence, and concrete and clear conversation across all levels of the organization.
• Proactive Problem-Solving - Anticipates administrative needs of the sales team, escalates issues or blockers promptly, and takes initiative to maintain workflow continuity.
• Discretion & Confidentiality - Handles sensitive compensation, incentive, and financial data with the highest level of professionalism and discretion.
• Collaboration - Works effectively with cross-functional partners and demonstrates a team-first mindset in a fast-paced environment.
• Customer Service - Utilizes the skills necessary to communicate with internal customers, solve problems, demonstrate patience and understanding, and ensure stakeholder satisfaction.

• Excellent verbal and written communication skills
• Strong organizational skills and ability to manage multiple priorities simultaneously
• Excellent attention to detail and commitment to data accuracy
• Proficient with Microsoft Office Suite (Word, Advanced Excel, Outlook, PowerPoint)
• Comfortable working within CRM platforms; HubSpot experience preferred
• Experience with project management tools; ClickUp experience preferred
• Ability to work cross-functionally and build effective relationships with field and corporate teams

• High school diploma or equivalent required; associate's or bachelor's degree preferred
• 2+ years of administrative, sales support, or operations experience, preferably in a hospitality, events, or AV/technology environment
• Prior experience supporting a sales team or commercial function strongly preferred
• Experience with CRM and/or project management software (HubSpot and ClickUp preferred)
• Familiarity with incentive plan administration, pricing workflows, or commission reporting is a plus
• Experience coordinating with Finance, HR, and Marketing on cross-functional administrative tasks preferred

BENEFITS

• Generous time off with PTO, holidays and sick/personal days
• 401k with a contribution match
• Insurances; health, vision, dental and more