Service Engineer

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Service Engineer

Location(s): Childress, TX

Location & Work Conditions

• Candidates must live within a 45-minute commute (preferred 15-45 minutes)
• Monday-Friday, 8:00 AM-5:00 PM
• On-call support required
• Occasional shift flexibility required
• Contract extension possible
• Contract-to-hire possible
• U.S. Citizenship required

Experience Requirements

• 3-5+ years in:
  • Data center operations
  • Field service engineering
  • Server hardware support
  • Enterprise infrastructure support
• Associate's or Bachelor's degree in IT or equivalent experience

Core Technical Skills
Required:

• Server hardware troubleshooting and repair
• Server deployments and swaps
• Component replacement:
  • CPUs
  • Memory/RAM
  • Power supplies
  • GPUs
  • Full server replacements
• Linux administration/support
• Hardware diagnostics
• Firmware updates
• Preventive maintenance
• Incident resolution

Preferred:

• Dell server experience
• Vendor certifications
• Water-cooled server experience
• AI infrastructure exposure (not mandatory)
• PC building experience

Soft Skills & Work Style

• Strong customer-facing communication
• Independent onsite troubleshooting capability
• Detailed documentation habits
• Ability to follow established Plans of Action (POA)
• Strong prioritization and ownership
• Comfortable in high-pressure environments
• Team-oriented attitude
• Continuous learning mindset

Physical Requirements

• Ability to lift up to 50 lbs
• Comfortable working in data center environments

Most Important Screening Factors

1. Local candidate within commuting distance.
2. Hands-on server hardware experience.
3. Linux familiarity.
4. Experience replacing server components.
5. Strong documentation skills.
6. Willingness to work on-call.
7. Strong communication and customer interaction skills.
8. U.S. Citizenship.

Ideal Candidate Profile
A field engineer, data center technician, server support engineer, infrastructure technician, or hardware support specialist with 3-5+ years of enterprise server experience, strong Linux knowledge, hands-on component replacement experience, and the ability to independently support mission-critical data center environments.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.