Deputy Collector

New Hanover County is seeking a Deputy Collector to support the Tax Department in a fast-paced setting while serving the citizens of our community.
Responsibilities for this role include:

• Contacts taxpayers by telephone, letters, and legal notices to collect taxes.
• Processes payments received by mail, over the phone, by credit/debit cards, ACH transactions and files received from the processing center.
• Prepares payment arrangement schedules with taxpayers and local business people by educating individuals on how taxes are calculated, applicable tax laws, and how to avoid penalties and late charges.
• Prepares information packets for delinquent taxpayers to establish a collection remedy in line with taxpayer needs and legal requirements.
• Addresses inquiries and calls for assistance from taxpayers, business people, attorneys, and the public whom either telephone or visit the department in person including referring individuals to the appropriate department.
• Researches and obtains information on taxpayer property for various County departments and officials.
• Enforces collections with bank attachments, wage garnishments, sheriff levy and foreclosures.
• Prepares and delivers levies for the County departments.
• Places a levy on personal property for those that fail to pay taxes by overseeing the collection and storage of money and other valuables.
• Makes personal visits to County taxpayer homes and businesses to attempt collection of taxes; and researches individual circumstances.
• Consults with individuals in the media to advertise the sale of levied property including: publishing such information at the County court house as public record, and obtaining new titles for seized vehicles.
• Assists with the holding of auctions to sell levied vehicles and other items by contracting the services of a professional auctioneer.
• Performs other duties of a similar nature or level.
• Performs work during emergency/disaster situations.

• Employer paid 401k contributions;
• Retirement plan through the NC Retirement system;
• Flex time and telework availability, depending on your position;
• Paid sick and personal leave + 13 paid holidays per year;
• Paid parental leave;
• Paid community services leave to give back to our community;
• Education leave to obtain a degree within your line of work;
• Medical, dental, and vision insurance + many other insurance options;
• Onsite, employer-paid health and wellness center;
• Professional development trainings & leadership initiatives;
• Opportunities to make a difference in your community;
• And so much more!

Required Education and Experience:

• High School diploma or equivalent; and two (2) years of related experience; or an equivalent combination of training and experience sufficient to successfully perform the essential duties of the classification such as those listed above.

• Valid Driver's License (from any state) and good driving record required at time of application.
• Valid North Carolina Driver's License required by first date of employment with good driving record.
• To maintain position, incumbent must pass "Fundamentals of Property Tax Collections" and "Fundamentals of Listing and Assessing"

Applicant Information:
After the closing date for this position, applications will be screened by Human Resources. Applicants referred to the department will receive an email requesting important information pertinent to the position applied for. All updates regarding an application can be viewed through your applicant portal.

New Hanover County is an Equal Opportunity Employer.