Student Experience Specialist

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks that include numerous retail and restaurant discounts, savings on local child care centers and special rates for performing arts events.

The Office of the University Registrar ( OUR) serves several key duties as set from the Faculty Code of University Government:

1) OUR serves as the keeper of the academic records of all students registered in the University and issues official transcripts and reports of such records; 2) conducts the registration of all students in the University; 3) prepares and publishes the class and examination schedules; and 4) administers the faculty regulations relating to the removal of academic deficiencies incurred in this University and to compliance with probation and readmission requirements.

To fulfill these duties the office has following core service areas for and on behalf of the university community, including students, alumni, administration, faculty, staff, and other constituents.

- Classroom Scheduling
- Curriculum/Student Information System Academic Structure
- Degree Audit/Graduation
- Records and Enrollment
- Student Data/Reporting
- Training, Provisioning and Documentation
- FERPA/Regulatory Compliance Oversight

The Office of the University Registrar is seeking a temporary Student Experience Specialist. This position will contribute to creating a cohesive student experience throughout the execution of key projects within the Office of the University Registrar. The Student Experience Specialist will partner with project team members, students, and campus stakeholders to explore and assess current and proposed functionality that students will use to plan degree completion, register for classes, and engage with advisors and other campus support resources. This position will define, document, and execute test plans; draft student-facing student support materials and communications; and lead efforts to gather and analyze student feedback for existing and upcoming projects. The Student Experience Specialist will also provide support for routine operational tasks to help maintain continuity during project lulls and address office backlog needs.

Bachelor's degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Strong written and verbal communication skills
Ability to manage multiple priorities and meet deadlines in a fast-paced environment
Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook) and AI tools (e.g., Copilot)
Experience using Student Information Systems (e.g., PeopleSoft)
Ability to organize information and synthesize feedback

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu

Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.

The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.