Admissions Counselor for Transfer Case Management and Admissions Counselor for First-Year Domestic

Come join our team in the Office of Admissions and Recruitment within the Division of Enrollment Management at UW-Madison! We are admissions professionals dedicated to recruiting, admitting, and enrolling the next generation of UW-Madison undergraduate students to meet the University's enrollment objectives.

The Office of Admissions and Recruitment (OAR) is a high-volume, mission-driven professional undergraduate admissions office. Our Admissions Counselors serve our prospective first-year, international, and transfer students from prospective students to enrollment.

OAR is inviting applications for an Admissions Counselor for Transfer Case Management and for an Admissions Counselor for First-Year Domestic students. The person in the Transfer Case Management role provides processing support and quality customer service to our growing number of undergraduate applications from domestic and international transfer students. Attention to detail, the ability to communicate clearly, and collaboration skills will be essential for success in both Admissions Counselor roles. These roles will participate in the holistic application review of a robust and talented applicant pool of transfer/first-year domestic students, and will provide support across teams for training and process improvements. Familiarity with the college admissions cycle will be beneficial for both roles, and knowledge of international educational systems will be beneficial for the Transfer Case Management role.

Key Functions/Tasks of the Admissions Counselor for Transfer Case Management include:

• Conducts holistic application review for transfer applicants; may include review of international applicants

• Learns and communicates undergraduate admissions policies; responds to questions via email, phone, in-person, or during virtual interactions with students, counselors, and guests

• Participates in admissions processes and committees, as assigned

• Participates in on- and off-campus recruitment travel and events, as needed

• Manages e-mail cases in Salesforce from students, both prospective and applicants, in the Transfer queue. Escalates cases as needed

• Understands office document workflow to facilitate appropriate routing of application materials, grade reports and transcripts, test scores, messages, and other application supporting materials

• Trains and serves as a resource for Operations and Transfer teams as needed

Key Functions/Tasks of the Admissions Counselor (First-Year Domestic) include:

• Conducts holistic application review for first-year domestic applicants

• Learns and communicates undergraduate admissions policies; responds to questions via email, phone, in-person, or during virtual interactions with students, counselors, and guests

• Presents information about the University and UW-Madison application process to prospective students, families, and other stakeholders

• Reviews applicants from your assigned territory as well as other regions as assigned

• Participates in admissions processes and committees, as assigned

• Participates in on- and off-campus recruitment travel and events, as needed

We encourage candidates with various life experiences, transferable skills, and/or those interested in learning more about college admissions to apply.

To learn more about working in OAR, please visit OAR's 'Join Our Team' site.

These positions are 100% Ongoing/Renewable.

Applicants for these positions will be considered for the Admissions Counselor for Transfer Case Management and the Admissions Counselor (First-Year Domestic). Please tell us your preference and priority of positions in the cover letter or at the time of interview.

The Admissions Counselor for Transfer Case Management is a Madison-based position with activities performed in-person, onsite, at a designated campus work location (60% in person). Some work may be performed remotely, at an offsite, non-campus work location.

The Admissions Counselor (First-Year Domestic) is a Madison-based position with some activities performed in-person, onsite, at a designated campus work location (40-60%). Some work may be performed remotely, at an offsite, non-campus work location.

Travel is required for the Admissions Counselor for First-Year Domestic. The Admissions Counselor for Transfer Case Management may also involve travel. Incumbents must be able to meet the required criteria to become a UW Authorized Driver which allows employees to drive for business purposes.

• 10% Engages in extensive outreach and recruitment events, representing the university to prospective students

• 10% Counsels prospective and admitted students on educational planning and career opportunities

• 5% Demonstrates commitment to the University's mission statement, particularly to be sensitive and responsive to those groups which have been underserved by higher education. Participation in related learning activities is expected

• 10% Delivers directed admissions program messaging to internal and external audiences

• 5% Evaluates program effectiveness and provides recommendations for improvement

• 50% Reviews, evaluates, and responds to student applications according to established policies and procedures

• 5% Schedules logistics and secures resources for events to promote the Institution

Division of Enrollment Management (DEM), Office of Admissions and Recruitment

The Division of Enrollment Management (DEM) believes in our ability to contribute towards an ecosystem of innovation. Through this relentless desire for bold ideas, DEM leads a comprehensive strategic enrollment approach to attract, enroll, support, and graduate the most talented students. We foster equitable and seamless experiences, value research in practice, engage in responsible stewardship, provide inclusive support, collaborate, and increase access to higher education to accomplish our goals. With students firmly at the center of our actions, decisions, processes, and services, our work helps to deliver the impact of UW-Madison as a world-class institution that enriches communities across the globe.

The Division is comprised of a dedicated team of over 400 team members and includes the Office of Admissions and Recruitment, the Office of Student Financial Aid, the Office of the Registrar, and the Office of the Vice Provost for Enrollment Management. DEM invests in the professional growth of our team members and is committed to the highest standard of service for students, colleagues, visitors, and other partners.

The minimum salary is $52,000 for both Admissions Counselors. The title and salary are determined by the experience and qualifications of the finalists.

This position offers a comprehensive benefits package, including generous paid time off, competitively priced health/dental/vision/life insurance, tax-advantaged savings accounts, and participation in the nationally recognized Wisconsin Retirement System (WRS) pension fund.

Required for both Admissions Counselor for Transfer Case Management and Admissions Counselor (First-Year Domestic):

• Proven experience working with individuals of various identities and backgrounds

• Strong administrative skills that are transferable to application review and project management

• Demonstrated attention to detail, time management, and organizational skills

• Capability to utilize technology including office software applications, database systems, CRM systems, etc.

• Ability to work independently in a high-volume office

• Strong oral and written communication skills including significant public speaking experience and excellent customer service skills

• Evening and weekend in-person and virtual work during peak times

Preferred for both the Admissions Counselor for Transfer Case Management and the Admissions Counselor (First-Year Domestic):

• Knowledge of the college admission recruitment cycle and best practices in recruiting, admitting, and enrolling students is preferred

• Experience evaluating applications through a selective admission process at a four-year institution is preferred

• Oral and/or written fluency in a second language is preferred but not required

Preferred for Admissions Counselor for Transfer Case Management:

• At least two years' experience in the field of higher education, with experience in transfer admissions and/or international education preferred

• An understanding of both US and international secondary and post-secondary curricula is preferred

• Detailed knowledge of the transfer application cycle, and differences in recruitment for this population from first-year students

Preferred for Admissions Counselor (First-Year Domestic):

• Two or more years' administrative work experience is strongly preferred

Bachelor's Degree preferred

To apply for this position, select either "I am a current employee" or "I am not a current employee" under Apply Now. You will then be prompted to upload your application materials.

Important: The application has only one attachment field. Upload the following documents in that field, either as a single combined file or as multiple files in the same upload area.

* Cover letter

* Resume

Your cover letter and resume should highlight how your skills and experience align with the qualifications listed above. The hiring committee will rely on these written materials to determine which applicants move forward in the process. References will be requested from final candidates.

A criminal background check and misconduct reference check will be conducted on all finalists.

Applicants for this position will be considered for the business titles Admissions Counselor for Transfer Case Management and Admissions Counselor for First-Year Domestic. The business titles are determined by the experience and qualifications of the finalist.

Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without need of employer sponsorship) on or before the effective date of appointment and must be able to sustain eligibility, without sponsorship, throughout the duration of their employment.

Paula Gates, HR Manager

paula.gates@wisc.edu

Relay Access (WTRS): 7-1-1. See RELAY_SERVICE

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.

The University of Wisconsin-Madison is an Equal OpportunityEmployer.

Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence by acknowledging skills and expertise from all backgroundsand encourage all qualified individuals to apply. For more information regarding applicant and employee rights and to view federal and state required postings, visit the Human Resources Workplace Poster website.

To request a disability or pregnancy-related accommodationfor any step in the hiring process (e.g., application, interview, pre-employment testing, etc.), please contact the Divisional Disability Representative (DDR)in the division you are applying to.Please make your request as soon as possible to help the university respond most effectively to you.

Employment may require a criminal background check. It may also require your references to answer questions regarding misconduct, including sexual violence and sexual harassment.

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).

The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.