Orthopedic Cast Technician

%

of time

Essential Function (Yes/No)

Key Responsibilities

(To be completed by Supervisor)

15

Y

Customer Service

1. Maintains a culture that improves teamwork and values diversity.

1. Accepts personal responsibility and accountability for customer service excellence.

1. Creates an environment in which customers feel respected and diversity is valued.

1. Communicates and listens effectively.

1. Exhibits a flexible and proactive approach to changes in the workplace.

1. Demonstrates an understanding of the organization's values and mission statement.

1. Acknowledges the presence of customers and responds appropriately to their needs.

1. Properly applies technical knowledge and skill.

1. Takes initiative to 'go the extra mile' to meet customers' needs.

1. Demonstrates reliability and professionalism.

1. Promptly solves problems and resolves complaints.

15

Y

Team Work

1. Promotes a constructive and positive work atmosphere by demonstrating a cooperative team approach.

1. Communicates all pertinent information, findings, problems, concerns or ideas to physician in a timely manner.

1. Participates actively in department meetings.

1. Demonstrates an understanding of legal issues related to patient care, patient confidentiality, patient safety and patient bill of rights.

1. Coordinates work schedule and breaks to meet departmental coverage needs.

1. Relieves and provides support to other team members.

1. Demonstrates effective problem-solving skills.

1. Able to prioritize work that needs to be accomplished.

1. Develops a plan to get work completed.

1. Is flexible in assignment and uses logic and prioritization between casting and rooming tasks. Performs routine clinical functions and documents in patient chart, including but not limited to vital signs, height, weight, pain screening and documentation of chief complaints and current medications. Assist with patient flow in and out of clinic.

50

Y

Technical

1. Demonstrates knowledge and skill of clinical aspects as evidence by:

1. Accurate and timely completion of ordered splinting and casting of upper extremities.

1. Accurate/timely completion of ordered splinting and casting of lower extremities.

1. Accurate and timely completion of ordered cast removal.

1. Accurate/timely completion of gait training with crutches.

1. Communication:

1. Able to verbally communicate with Orthopaedic physician.

1. Accurately provide patient education for cast care.

1. Completes required clinic maintenance activities including:

1. Restocking clinic and cast room.

1. Maintaining appropriate inventory and ordering of supplies.

1. Work with manager to maintain monthly supply budget.

1. Verify that the cast room equipment is functional and available.

1. Keep cast room clean.

1. Document required patient information on the clinic record accurately and in a timely manner.

1. Complies with infection control standards.

1. Demonstrates knowledge of medical terminology.

1. Ability to document in Apex, review records, print AVS, route messages and all other Apex required functions.

20

Y

Internal and External Communications

1. Demonstrates professional, customer-oriented communications as demonstrated by:

1. Promoted smooth patient flow through clinical experience including:

Professional greeting

Efficient/professional intake process

Has overall awareness of clinic flow and priorities.

1. Coordinates provider/clinic schedule to ensure efficient patient-flow and meet patient care needs.

1. Monitors wait times for patients and intervenes to address prolonged wait.

1. Promotes positive communication to patient/families. Identifies volatile situations and seeks additional resources as appropriate.

1. Maintains positive working environment as demonstrated by:

1. Possessing an open communication style with co-workers, families.

1. Working with colleagues to meet customer service needs.

1. Demonstrating sensitivity to culturally diverse patient/family populations.

1. Resolving conflict at the lowest level and refers unresolved issues to Team Leader in a timely manner.

1. Demonstrates appropriate phone etiquette including: Answering in a courteous manner that includes identification of employee and department.

100%