UTILITY BILLING SPECIALIST I, II

GENERAL PURPOSE:

The Utility Billing Specialist I and II performs routine and complex clerical and administrative duties for the City's Finance Department. Work includes daily processing of paperwork such as service work orders, meter readings, billing charges, and utility account adjustments as needed at the direction of the Utility Services Manager. This position is performed under close supervision - the incumbent is assigned duties according to specified procedures and receives detailed instructions; work is reviewed frequently through conferences, post audits for results obtained, and adherence to established policies and procedures.

ESSENTIAL FUNCTIONS:

NOTE: The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position or to reasonably accommodate individuals with disabilities. Additionally, specific essential functions will depend on the assigned area of utility billing as outlined below.

Utility Billing Specialist - Billing

Receive and review daily meter reading exception reports (e.g. unread, consumption, high-low, leak detection, master route).

Process, review, and edit meter readings using a variety of reports generated from the meter reading software (e.g. meter inventory corrections, readings, meter components, mismatched registers, and smart points).

Process preliminary billing registers prior to submitting a daily update.

Work with water distribution and the electric department regarding meter readings (e.g. research, establishment of proper readings); prepare appropriate service work orders for other departments upon request.

Monitor special accounts (e.g. net meter, time of use).

Process certain billing invoices (e.g. cancel re-bill, multiple-month bills).

Review load factor on commercial accounts (e.g. general service, demand service).

Perform other work as assigned.

Utility Billing Specialist - Adjustments

Reconcile daily utility balancing worksheet and update utility billing cash posting.

Process certain invoices (Hydrant Meters, Duke Energy) for utility services.

Enter utility account adjustments into the computer daily; review, balance, and post adjustments.

Review Planning and Community Development Certificate of Occupancy notifications and verify appropriate utility services are active and billing.

Review delinquent notice reports to determine if previous and current delinquent charges can be combined; update delinquent records in the computer and request notices to print.

Receive non-sufficient checks (NSF), research, and send out notification letters. Prepare corresponding journal entries for Finance to record.

Assists with reviewing electric rate adjustments quarterly and utility service rates annually.

Work with customer service, other departments, and the public regarding billed charges and adjustments (e.g. services, types of adjustments).

Perform other work as assigned.

Utility Billing Specialist - Orders

Receive, process, and complete service work orders (e.g. meter sets, removals, exchanges, upgrades, downgrades, demolitions, and initial and final requests).

Assist with assignments and duties for three other customer account specialist positions in their absence or as needed.

Review and work with inactive balance reports monthly (e.g. transfer or refund credit and debit balances remaining on closed utility accounts).

Monitor electric release and water, sewer, and fire line permit mailbox daily; prepare appropriate service work orders and verify appropriate utility services are active and billing.

Monitor division's spreadsheet for tracking service addresses with water/electric service showing active without an order (OWO) after a field check, update information reported, and email report daily to appropriate divisions/call center.

Work with customer service, other departments, and the public regarding billed services and service work orders.

Work with daily cut list to verify and review accounts scheduled for disconnection (e.g. credit history, service work order, customer notes).

Perform other work as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:

General knowledge of departmental and municipal rules, regulations, policies, and procedures.

General knowledge of English, spelling, grammar, punctuation, and business correspondence.

General knowledge of office terminology, methods, practices, procedures, filing systems, design and maintenance, and modern information systems and software.

Skill in the operation of modern office equipment, computers, and software, including Microsoft Office applications (Word, Excel, PowerPoint, etc.).

Skill in data entry and proofing of text and numerical entries.

Ability to exercise mature judgment in assisting the public and employees.

Ability to complete work accurately with a high level of attention to detail.

Ability to maintain focus and flexibility with frequent interruptions; ability to follow up and monitor the status of ongoing projects.

Ability to complete tasks in a timely manner, multi-task, organize workload, meet deadlines, follow-up, and take tasks to completion.

Ability to organize technical data and material logically and conduct analysis regarding such data and material.

Ability to establish and maintain effective relationships with employees, supervisors, city officials, and the general public.

Ability to communicate information tactfully and impartially, both in person and in writing with all staff, city officials, and the general public.

Ability to demonstrate proficiency in the City of Winter Park Core Competencies.

Ability to understand and follow oral and written instructions and keep accurate records.

This position is performed with general knowledge - the incumbent is generally familiar with the information contained in relevant source documents or information in a particular subject field; and has the ability to use relevant sources to obtain specific or supplemental information.

MINIMUM QUALIFICATIONS:

Utility Billing Specialist I

High School Diploma or equivalent; supplemented by a minimum of three years of experience in an administrative support function performing clerical, accounting, or bookkeeping work.

Bilingual Spanish is preferred. Munis (Tyler) Software experience is highly desired. Prior Utility Billing experience is a plus. Prior government and/or municipality experience is a plus.

Utility Billing Specialist II

High School Diploma or equivalent; supplemented by a minimum of five years of experience in an administrative support function performing clerical, accounting, or bookkeeping work.

Demonstrated ability to process net meter billing and daily bill runs

An equivalent combination of education, training and experience, which provide the necessary knowledge, skills and abilities and other competencies required for the position may be considered.

OTHER REQUIREMENTS:

Physical

This is light work requiring the exertion of 0 - 20 pounds of force occasionally and 0 - 10 pounds of force frequently to lift, carry, push, pull, and reposition objects.

Ability to traverse about an ADA-accessible office setting, with or without reasonable accommodation.

Ability to remain stationary at a keyboard for extended periods of time and continuously operate a computer and other office productivity machinery, such as a calculator, copy machine, and printer.

Ability to manipulate objects and demonstrate small, precise movements repetitively.

Environmental

Tasks are regularly performed in an office setting without frequent exposure to adverse environmental conditions.

Sensory

Tasks require the manipulation of objects and demonstration of small, precise movements, the ability to detect and distinguish various features of one's surroundings, and the ability to effectively communicate and exchange information with others.

The job description does not constitute an employment agreement between the City and employee and is subject to change at any time by the City as the needs of the City and requirements of the job change.