Onsite AV Service Technician

About Diversified:

Diversified is a global leader in audio visual and media innovation, recognized for designing and building the world's most experiential environments. Our award-winning team specializes in delivering solutions for the most complex, large-scale and immersive installations. Serving a global clientele that includes major media organizations and retailers, sports and live performance venues, corporate enterprises, and government agencies, Diversified partners with clients to create spaces that bring people together and keep them coming back.

What to Expect:

At Diversified, we're on a mission to create a world without boundaries, where technology enables all people to connect and experience the moments that matter, wherever they choose to be. With clients spanning the globe and an exciting pipeline of projects across industries, Diversified offers more than just a job. We offer a career path with the flexibility to grow personally and professionally, wherever your ambitions take you.

As a Diversified associate, you'll dive headfirst into big, complex, and rewarding projects that push the boundaries of what's possible. Plus, you'll enjoy a flexible work environment, competitive compensation and benefits, and a culture that celebrates diversity and inclusion.

IF YOU CAN DREAM IT, YOU CAN DO IT AT DIVERSIFIED.

How You'll Contribute:

The ADOPT Onsite AV Service Technician, working from an assigned client site, provides crucial support for technical system needs. The primary requirement for this role is the creation and maintenance of client relationships, leading to superior client satisfaction and growth of the ADOPT onsite support agreement. This includes meeting/conference/events assists, inventory tracking, reporting, and proactive systems maintenance. The technician should be able to execute technical skills to perform routine maintenance and repair of systems and equipment.

What You'll Do:

• Function as an AV support technician within a client site.
• Collaborate successfully with Diversified team members and departments.
• Provide supporting assists for end-user meetings/conferences/events.
• Perform routine preventive maintenance of technical systems.
• Resolve system/equipment faults discovered within systems.
• Interface with others related to equipment faults and repair needs.
• Collaborate with manufacturers/vendors to facilitate equipment repair needs.
• Develop and manage an inventory tracking/recording mechanism.
• Track/update repair needs, work duties, and events within ticketing systems.
• Produce summary and detailed reports.

Work Environment:

The technician will be provided a working area within an office/business environment. However, the

role may often be called upon to support and perform work on systems located throughout the client's building(s) and campus grounds. This may include walking great distances regularly, traversing up/down stairwells, working with hand tools, and/or electric power tools, and handling equipment weighing up to 50 pounds. Temperatures may vary within the physical environments. Stresses may arise related to system/equipment failures or difficult client interactions

What You'll Bring:

Education/ Certifications:

high school diploma or equivalent

Preference will be given to applicants possessing a postsecondary education degree, a technical school certification/degree,

Required Skills/Qualifications:

• 1 to 3 years of experience in enterprise level AV support
• Competencies in Crestron and QSC control systems
• Competencies in Zoom and MS Teams technology

Desired Skills/Qualifications:

• AVIXA CTS certifications, Biamp certifications, Crestron certifications, or Networking/IT related certifications.

• Experience with audiovisual systems, ranging from conference room technology to control center environments
• Experience (hands-on or prior exposure is a plus) with the following brands and technologies:
• Logitech
• Shure
• QSC
• Ross
• Tripleplay
• Dante Audio
• TV One
• EDC Speakers
• Matrox