Remote New

Student Services Manager (Financial Aid)

Maricopa Community College district
life insurance, paid time off, sick time, long term disability, tuition reimbursement, 403(b), remote work
United States, Arizona, Phoenix
May 20, 2026
Student Services Manager (Financial Aid) Job ID: 322777 Location: GateWay Community College Full/Part Time: Full Time Regular/Temporary: Regular Hiring Salary Range $68,850.00 - $89,505.00/annually, DOE Grade 118 Work Schedule Monday - Friday, 8am - 5pm; some evenings and weekends may be required Summer Hours: Monday - Thursday, 7am-6pm . Evenings and Weekends as needed Work Calendar 12 Months Maricopa Summary 10 Colleges. Unlimited Opportunities. The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision- creating excellence in education for a better world. We focus on people-not profits. With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college. We don't just support our community-we help build it. We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact. We believe our employees are our most valuable asset. Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix. Join us in making a real difference in the lives of over 140,000 college students each year. Benefits Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD: Affordable and Comprehensive Benefits Package: Nationwide Medical, Dental, and Vision Coverage Paid Time Off: Vacation, Sick Leave, and Personal Time 20 Paid Observed Holidays Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b) Tuition Reimbursement for employees and dependents Annual Professional Development Funding Flexible Work Schedules Employee Health & Wellness Programs: District-Wide Wellness Program with Workshops and Webinars Monthly Health & Wellness Calendar and Newsletter Virta Diabetes Reversal Program and Support Groups Employee Assistance Program (EAP) Sight-On-Site Eye Care Services Pre-Retirement Planning Events Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer) Job Summary Guided by GateWay's core values of Character, Care, Connection, Contribution, and Career, we are committed to fostering an environment where meaningful learning and student success thrive. This position provides leadership and supervision to full-time financial aid staff and oversees daily operational activities within the financial aid office. The Student Services Manager is responsible for managing complex financial aid functions, performing quality assurance, and overseeing federal, state, and institutional aid programs to ensure regulatory compliance. The role also collaborates with internal departments and external agencies that support financial aid operations and student services. Essential Functions 30% - Provides specific federal, state, institutional and private financial aid program management (i.e. Pell, Direct Loan, Scholarship, LEAP, FWS, Private Loan) including maintaining regulatory timelines for review and return of funds, award accuracy, and ensure a compliant reconciliation schedule for the Federal Pell Grant, Direct Loan, and Federal Work Study programs; creates and maintains e-files and spreadsheets; researches and performs problem solving; requests and monitors reports. 25% - Supervises and provides work direction and guidance to assigned personnel; conducts evaluations of staff and assists in hiring, training, and professional development of staff and student staff. 20% - Manages the technical and professional operations of the college's financial aid program; supervises the retention and maintenance of a variety of records, lists, and files related to financial aid processes, operations, and activities. Oversees SIS annual rollover process and testing to prepare for the awarding of the next academic year. Oversees testing of functions, patches, and adoption of new software releases (related to financial aid); verifies and validates set-up and testing associated with college financial aid parameters. 10% - Maintains a comprehensive working knowledge of all federal and state regulations that govern the programs administered by the Financial Aid Office; researches, analyzes/interprets regulations for financial aid and responds to inquiries requiring detailed knowledge of regulations and policies; compiles information and data to prepare various financial aid reports and fund applications for distribution to appropriate state and federal agencies; attends professional workshops and conferences. Communicates with other district departments and personnel, governmental agencies, financial institutions, and other colleges and universities concerning financial aid operations. 10% - Partners and collaborates with Marketing Team to create student facing communications, Maintain the GateWay Financial Aid website to include and maintain accurate and updated information, and provide information for the monthly Financial Aid Newsletter, Assist with the department's website content and with financial aid forms available for student download. 5% - Other duties as assigned by the Director of Financial Aid. Minimum Qualifications Bachelor's Degree from a regionally accredited institution in education, sociology, business administration or related field and five (5) years of progressively responsible student services or related experience that includes such things as administration of policies and procedures, program oversight and two years of supervisory experience. OR An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered. Desired Qualifications Master's degree from a regionally accredited institution in education, public administration, counseling, or a related field Three (3) years of supervisor/manager responsible experience in financial aid and enrollment services, or a related student services area, managing the daily workflow of full-time staff, including hiring, evaluating, training/educating, and oversight Demonstrated knowledge of federal and state regulations of clock hour student eligibility and packaging Three (3) or more years of experience utilizing, maintaining, and troubleshooting various technology solutions such as PeopleSoft, NSLDS, COD, etc., as it applies to financial aid program management and compliance. Three (3) or more years' experience managing a federal aid program, including reconciliation, financial aid compliance reporting, working with auditors, student/program outcomes, and analyzing data/metrics. 1 year full-time relevant MCCCD experience during the previous two years (internal candidates ONLY) Special Working Conditions Must not be in default or overpayment of federal financial aid funds May participate in a partial remote work schedule May be required to travel or be assigned to all GateWay locations May require some evenings or weekends May require prolonged periods of viewing a computer screen May be required to lift or carry up to #25 lbs MCCCD does not sponsor individuals for any type of work visas How to Apply Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application. Additional materials will not be accepted after the job posting has closed. Missing materials or incomplete employment history will not be considered. Please ensure your materials clearly provide the following information. Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position. Indicate whether former or current employment is Full-Time or; Part-Time employment, to include Adjunct or Associate Professor (must include number of hours worked, contact hours or load) Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position. Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview. Maricopa County Community College District (MCCCD) complies with the Americans with Disabilities Act (ADA) of 1990. Qualified applicants or candidates with disabilities can submit a reasonable accommodation request at any point in the hiring process, and MCCCD's policy is to provide reasonable accommodation unless such accommodation would cause an undue hardship. If a reasonable accommodation is needed, please contact the ADA Coordinator from the hiring campus location for assistance via email at adasupport@domail.maricopa.edu MCCCD is an Equal Opportunity Employer. Posting Close Date Open until filled. First Review June 1, 2026 Applications received after the review date may not be screened EEO, Title IX, & Clery Act Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information. Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance." The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators. The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act. To apply, visit https://jobs.erp.maricopa.edu/psp/MCPAHPRD/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1000&JobOpeningId=322777&PostingSeq=1 jeid-38541f5ca0fb0240b4f12c7513ab0f3d