AI Solution Orchestrator

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

We are seeking a passionate and dynamic AI Solutions Orchestrator to join our high-performing and innovative team focused on designing and building Salesforce platform solutions for our Account Success teams. This role is pivotal in driving digital transformation within our organization, leveraging the power of personal agents and autonomous agents to build out a digital workforce.

As an AI Solutions Orchestrator, you will play a crucial role in transforming our internal use of the Salesforce platform, ensuring that our solutions drive productivity gains, time savings, and knowledge up-skilling for our Account Success teams. You don't wait for a perfect roadmap. You can identify the fastest path to getting something out the door, test it in the real world, and iterate - without needing direction.

You must be passionate, fully engaged, and ready to tackle challenges head-on while solving problems independently. Genuine care for your work and a commitment to delivering exceptional results are essential. This role demands resilience, creativity, and a proactive approach, requiring you to take ownership and drive results.

Your Impact

AI Strategy, Build & Experimentation

• Technical-to-Experimental Pivot: Transition from traditional technical execution into a forward-thinking, experimental role at the cutting edge of AI - operating at the forefront of what's possible

• Rapid POC Cycling: Quickly design, test, and iterate on Proofs of Concept with a tinkerer's mindset - identifying creative ways to weave emerging technologies into real business needs and presenting findings to inform high-level strategic decision-making.

• AI Solution Development: Take ownership of building end-to-end AI solutions - from concept to production

• AI Industry Awareness: Maintain a deep, current pulse on the broader AI landscape - spanning tools, frameworks, and trends well beyond any single platform or ecosystem

Prompt Engineering

• Context-Driven Prompt Design: Craft precise, business-grounded prompts that leverage the company's specific Salesforce data structures - including custom objects, fields, and metadata - to minimize hallucinations and maximize agent reliability

• Prompt Best Practices: Apply established prompt engineering techniques (chain-of-thought, few-shot, role prompting, retrieval-augmented generation) to optimize response outputs across varied use cases

• Iterative Prompt Testing & Evaluation: Continuously test, evaluate, and refine prompts using structured evaluation frameworks to measure accuracy, relevance, and consistency of responses over time

• Awareness of LLM Limitations: Understand and proactively account for model limitations such as token constraints, context window management, and prompt injection risks

Business Strategy & Platform Logic

• Business Process Alignment & Product-Engineering Translation: Partner with product leads to deeply understand CSM jobs-to-be-done (JTBD), ensuring all AI features and agent solutions are designed for productivity gains, time savings, and knowledge up-skilling. Serve as the connective tissue between product owners and the scrum team - converting high-level AI feature concepts into grounded, actionable technical requirements and prompt specifications.

• Data Model Contextualization: Maintain a master-level understanding of the company's custom Salesforce data architecture. You must know the "why" behind custom objects and fields to ensure AI agents are querying the most relevant data

Release Delivery & Deployment Governance (nice to have):

• Own and maintain release runlists across all environments and follow established workflows for runlist updates and redeployments

Minimum Requirements:

• 8+ years of technical experience, with at least 2 years focused on complex Agentic AI Salesforce implementations and custom data modelling.

• Strong Business Acumen: Ability to sit with business stakeholders and translate a vague "business need" into a specific "technical data requirement" for an AI prompt.

• Prior experience building AI Solutions and adopts an Agentic mindset when doing this work

• Expertise in "Context Engineering": Proven ability to curate business processes and metadata into high-performing prompts that reduce hallucinations and improve CSM trust.

• Deep Mastery of the Salesforce Platform: You must know the platform well enough to understand where the "cleanest" data lives and how to expose it to an agent

• AI Tooling Proficiency: Proficiency in the latest AI Tooling and best practices

• Excellent Communication Skills: You must be able to explain to the product teams why a specific data point is being used to ground an agent's reasoning.

• Ability to work effectively in a fast-paced, high-energy, team-oriented environment.

Preferred Requirements:

• Experience with CI/CD pipeline management and deployment governance.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.