Tour Coordinator - Full-Time

Summary: Coordinate and schedule internal and external requests for guided- and self-guided in-person tours and virtual field trips. Maintain schedules for and communications with volunteer educators. Provide support for training programs for volunteer educators

Essential Duties and Responsibilities:

• Process and fulfill requests from the public and other Museum departments for guided- and self-guided tours.

• Schedule regular drop-in tours for the general public in collaboration with the Associate Educator, Guide Programs.

• Reserve event and gallery spaces for self-guided and guided tours, copyists, and other public gallery- and classroom-based programs and activities.

• Assign volunteer educators (docents and guides) and staff to lead scheduled guided tours.

• Maintain schedules, rosters, and regular communications for Engagement and Interpretation volunteer educators (docents and guides).

• Greet scheduled groups to welcome them to the Museum and provide information to help ensure a positive visit.

• Assist with preparing and maintaining resources for tours and other engagement activities, including in the Tour Resource Room and in galleries and other public spaces.

• Assist with preparation and implementation of virtual and in-person tours and trainings for Engagement and Interpretation volunteers, and attend trainings.

• Coordinate tour needs and logistics with other Museum departments including but not limited to Curatorial, Marketing, Event Operations, Visitor Services, Protection Services, Facilities, Development, and the Director's Office.

• Collect, maintain, and report in-person and virtual tour and program participation statistics for the Learning and Engagement Division on a quarterly and annual basis and as needed for grant proposals, reports, and other purposes.

Qualifications:

Required:

• High school diploma; previous administrative and customer service experience;
• Knowledge of Microsoft Office; proficiency with Momentus or similar event scheduling platform;
• Proven ability for building and sustaining positive working relationships with internal and external colleagues, volunteers, and a diverse range of public audiences
• Strong time management, organization, written and oral communication, and independent problem-solving skills.

Preferred:

• Post-secondary coursework or degree;
• Familiarity with art history, K-12 education, art education, and/or museum education
• Proficiency with WordPress, and teleconferencing/webinar platforms.

Additional Details:
Pay Range: $20.88 - $25.05/hour, commensurate with experience

Status: Regular, Full-Time

Benefits, Perks & Culture

The Saint Louis Art Museum offers a comprehensive benefits program that includes Medical, Dental, and Vision coverages with various plan designs to choose. HSA and FSA benefits are also offered with applicable plans. Medical premium reductions are available through participation in the Museum's award-winning wellness program that features fun staff events such as "bike to work" days, paddleboat days in Forest Park, 5K runs, and onsite yoga in the beautiful, spacious galleries. PTO, Sick, Bereavement Leave and paid Holidays apply. Museum-paid LTD, STD, Life and AD&D insurance is included as well as access to a robust Employee Assistance Program. Unlimited EAP 24/7 counseling services and a plethora of resources available on the topics of financial wellbeing, parenting, stress management and more are available. Saint Louis Art Museum full-time employees are also part of the City of Saint Louis' Employee Retirement System pension. Additionally, the Museum offers supplemental retirement 403b, and Roth options as well as supplemental Life, AD&D, and Critical Illness coverage. Additional benefits include pet insurance, LegalShield & ID Shield, educational assistance, discounts to local ticketed events, an included Museum membership with discounts to our lovely Museum shop and restaurants, free event tickets, and staff event opportunities to experience exhibitions privately, including art installation educational sessions with Museum curatorial staff. The Museum employs unique individuals with a wide variety of talents, skills and abilities. There is a great sense of pride in being able to serve the public through the various job functions available within the Museum as a well-known Saint Louis destination to experience great works of art.

The Museum is an Equal Opportunity Employer. We are committed to treating all applicants and employees fairly based on their abilities, achievements, and experience, without regard to sex, race, age, disability, religion, national origin, color, sexual orientation, gender identity, or any other classification protected by law.