Director, AI Transformation Change & Adoption

The Microsoft Customer and Partner Solutions (MCAPS) AI Transformation Office (AITO) is driving a fundamental shift in how Microsoft's commercial business operates-enabling sellers to accelerate their own AI transformation with credibility and trust built from our experience as customer zero. This transformation requires bold, human-centered, AI-first change motions that accelerate adoption, reshape culture, and scale new ways of working across the organization.

We are seeking aDirector, AI Transformation Change & Adoptionto play a leadership role in defining and driving our change and adoption strategy for AI Transformation at scale. This leader will build, develop, and manage a high-performing team of change professionals, setting the strategic direction for driving culture, mindset, and behavior change across MCAPS.

Each day is different in the AI Transformation organization. This role requires someone who is self-motivated, adaptable, and proactive, with comfort navigating ambiguity in a fast-paced, heavily matrixed environment. Clear and effective communication skills and a focus on delivering high-quality results are essential. Team members are expected to operate with a growth mindset grounded in integrity, inclusivity, and trust. In this role, the Director will partner with executive and cross-functional leaders, and field teams to architect and execute change strategies that move thousands of people from awareness to sustained adoption-turning AI potential into measurable business impact.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

People Leadership & Team Development

• Build, lead, and develop a highperforming team of change adoption professionals;establishclear vision, priorities, and goals aligned to the AI Transformation strategy

• Drive execution rigor and accountability to deliver measurable outcomes; coach and mentor direct reports through performance management, talent reviews, and career planning

• Develop future change leaders by modeling growth mindset behaviors and fostering a psychologically safe, inclusive, and collaborative team culture

• Strengthen organizational health, employee engagement, and team effectiveness through regular feedback loops and actionable improvement plans

Change Strategy & Execution at Scale

• Shape and execute an enterprisewide change and adoption strategy for AI Transformation, aligned to MCAPS business priorities and executive sponsorship

• Design scalable change approaches that drive sustained shifts in culture, mindset, and behaviors-moving beyond tool adoption to new ways of working

Customer Zero & Internal Activation

• Champion Microsoft's Customer Zero approach byleveragingfirsthand experience with AI solutions to inform credible, practical adoption strategies

• Partner across product, engineering, and enablement teams to design rolerelevant, personabased activation experiences that increase AI usage, confidence, and business impact

Stakeholder Engagement & Executive Influence

• Serve as a trusted advisor to senior leaders on change strategy, organizational readiness, and adoption progress for AI Transformation initiatives

• Navigate complex, matrixed environments to align stakeholders, resolve competing priorities, and build coalitions that accelerate transformation

Insight Generation, Measurement & Continuous Improvement

• Define and operationalize a change adoption measurement framework, linking activities to business outcomes; synthesize insights to inform strategy, executive decisionmaking, and continuous improvement

• Capture and codify lessons learned, best-practices, and emerging patterns to refine change approaches and scale effective adoption models

Other

• Embodyourcultureandvalues

Required Qualifications

• Bachelor's Degree in Business,Organizational Development, Operations, Communications,or related field AND 8+ years of experience inchange and adoption, organizational transformation, program management, business operations,process management, process improvement

• • OR equivalent experience

• 6+ years management (e.g., people, project, process, vendor, change) experience

Preferred Qualifications

• Master's Degree in Organizational Development, Business Administration, Industrial-Organizational Psychology, or related field

• 10+ years of experience in change management, organizational transformation, program management, or business operations

• People management experience, including building, leading, and developing highperforming teams

• Demonstrated experience driving AI and digital transformation within a technology and/or consulting environment, including leading change and adoption for AI, Copilot, or emerging technology initiatives at scale

• Proven ability to develop and execute change strategies tied to measurable business outcomes (e.g., revenue growth, productivity gains, customer satisfaction)

• Influential executive presence with the ability to advise and partner with leadership teams on organizational change

• Clear, compelling verbal and written communication skills, with the ability to tailor messaging and storytelling for diverse audiences from frontline employees to executive leadership

• Extensive experience with crossgroup collaboration and negotiation, building partnerships, defining benchmarks, executing initiatives, and influencing change across a global organization while navigating resistance and ambiguity