Administrative Support Specialist - CIDD

Monday - Friday, 8:00 am - 5:00 pm;other times as needed.

To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.

Our mission is to improve the health and well-being of North Carolinians and others whom we serve. We accomplish this by providing leadership and excellence in the interrelated areas of patient care, education and research.

Patient care: We promote health and provide superb clinical care while maintaining our strong tradition of reaching underserved populations and reducing health disparities across North Carolina and beyond.

Education: We prepare tomorrow's healthcare professionals and biomedical researchers from all backgrounds by facilitating learning within innovative and integrated curricula and team-oriented interprofessional education to ensure a highly skilled workforce.

Research: We develop and support a rich array of outstanding health sciences research programs, centers and resources. We provide infrastructure and opportunities for collaboration among disciplines throughout and beyond our university to support outstanding research. We foster programs in the areas of basic, translational, mechanistic and population research.

The Administrative Support Specialist position serves within the CIDD (Center for Intellectual and Developmental Disabilities) clinic, providing multifaceted support across critical areas such as front office operations, clinical activities, billing, and client relations. The position is responsible for billing and collection of client accounts within the guidelines of UNC Faculty Physicians to increase the administrative efficiency and fiscal productivity of the clinic. The employee will serve as the billing and collection administrator and contact patients, third party payers and insurance carriers for the purpose of obtaining pre-authorization, explaining charges and correcting erroneous charges. The individual will manage administrative workflows and processes that ensure the smooth operation of the clinic. This includes overseeing clinic scheduling, patient check-in/check-out, insurance verification, and billing processes, as well as leading efforts to improve clinic efficiency and compliance with UNC, HIPAA, and insurance regulations.

This position involves independent judgment, identifying and resolving administrative issues, and the ability to recommend process improvements. The role involves collaborating with faculty, staff, and external stakeholders, as well as managing clinic resources. The position utilizes strong organizational, analytical, and communication skills, as well as the ability to manage multiple priorities with minimal supervision.

High school diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.

Ability to move furniture and clean up potential spills, spot sanitize surfaces in rooms and reach cabinets above head and on the floor, with or without accommodation.

Not Applicable.

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu

Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.

The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.