Information Technology Specialist - Workplace Services

General Description
Primary role of a successful candidate will lead, mature and be the subject-matter expert for Broward County's Virtualization, Disaster Recovery, Backup, Continuous Data Protection, VDI and MDM ecosystems in addition to owning the infrastructure life cycle, architecture, administration, operations, optimization and security of the platforms they run on. Successful candidate will collaborate with Infrastructure, Networking, Security, Helpdesk, and Application teams to ensure high availability, compliance, and a great end-user experience. The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.

Server Virtualization: Requires hands-on experience deploying, managing, and optimizing virtualized server environments using Vmware hypervisor and supporting components such as Aria Operations and NSX-T. Candidates should be proficient with hypervisors, resource allocation, VM lifecycle management, performance tuning, and capacity planning in an environment containing over 900 virtual servers spread over 2 physical datacenters. A solid understanding of virtual networking, storage integrations, clustering, and high-availability configurations is essential.

Disaster Recovery / Continuous Data Protection: Requires strong knowledge of backup technologies, replication strategies, and recovery-time/recovery-point objectives (RTO/RPO). Candidates should be able to design, implement, and maintain DR and CDP solutions, perform regular testing, document recovery procedures, and ensure business continuity. Familiarity with off-site replication, immutable storage, data-vaulting, and DR orchestration tools such as Zerto is preferred.

Virtual Desktop Infrastructure (VDI): Requires experience administering enterprise VDI platform, including provisioning, performance optimization, image management, application delivery, and user-profile management. Candidates must understand authentication, GPU/CPU resource scheduling, session brokering, and endpoint connectivity. Skill in troubleshooting end-user performance issues and maintaining secure, scalable virtual desktop environments is important. Experience with Omnissa Horizon platform is preferred.

Mobile Device Management (MDM): Requires expertise in managing mobile endpoints through an enterprise MDM solution preferably Omnissa MDM with Workspace One. Responsibilities include device enrollment, compliance enforcement, app deployment, OS/version control, policy configuration, and troubleshooting. Candidate responsible for maintaining secure connections from devices to on-prem systems using UAG and Per-App VPN. Candidates should understand mobile security best practices, identity-based access controls, and integration with directory and cloud-management platforms.

Leadership Responsibilities: Supervise junior and senior system administrators during projects, migrations, and critical initiatives. Provide technical guidance and mentorship, ensuring adherence to Broward County best practices and security standards. Act as escalation point for complex technical issues and ensure timely resolution. Manage administrative tasks including, timecard approvals and PTO scheduling and coverage planning to maintain operational continuity. Ensure proper resource allocation for projects and day-to-day operations. Conduct performance reviews, provide feedback, and support professional development for team members. Collaborate with IT leadership on staffing needs, training plans, and succession planning.

Security Vulnerability Remediation: Working with the team to identify and remediate security vulnerabilities within the server infrastructure. This ensures timely patching and mitigation of potential security threats.

On-Call Support: Participating in scheduled on-call rotations to provide support for changes approved by the change control process, nights and weekends systems outages, and Emergency Operations Center activations. This ensures smooth system performance and implementation of approved changes while minimizing disruptions to ongoing operations.

EOC Activation Support: Participate in Emergency Operation Center activation support as required.

Provider Support: Troubleshoots and resolves computer problems including analyzing, diagnosing, and fixing problems with servers, desktops, and applications. Use all available communication tools which includes calls, emails, and incident tickets.

Completes Ad-hoc Projects: Completes projects as needed and assigned by the Supervisor.

Analyzes Systems Designs: Analyzes systems designs, develops efficiencies of current technology, documents workflow and processes.

Installs and Configures Hardware and Software: Installs, configures, and support server hardware and software which include the virtual and backup environment.

Continuous Education: Performing technical research and development to enable continuing innovation.

Performs Related Work as Assigned: Performs other duties as assigned, such as training and mentoring new staff, and provide support to various sections within ETS.

Minimum Education and Experience Requirements

Requires a Bachelor's degree from an accredited college or university with major coursework in computer science or closely related field.

(One year of relevant experience may be substituted for each year of required education.)

Requires four (4) years of experience in systems analysis, systems design and/or applications programming relevant to workplace servers or closely related experience.

Special Certifications and Licenses
None.

Duties and Responsibilities

The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.

Provides high-level technical expertise and project management direction of multiple large scale information technology initiatives including technological research, analysis, design, development, and implementation of projects.

Reviews County-wide information technology strategic direction, recommends approaches for incorporation of the emerging technologies when appropriate, and implements the approved approach.

Reviews programming techniques and recommends information technology solutions, enhancement plans, and related cost-benefit comparisons.

Supervises professional and technical personnel in assigned work teams or sections.

Plans, organizes and implements approved emerging technologies.

Administers County-wide technological specialty functions.

Performs project management responsibilities for large scale complex information technology projects.

Reviews systems designs, development of applications, and documentation for accuracy, timeliness, and adherence to departmental standards.

Documentation of deployment, security, quality assurance, change controls, and compliance.

Performs related work as assigned.

Competencies

• Tech Savvy:
  Anticipates and adopts innovations in business-building digital and technology applications. Is an early adopter of new technologies, technical skills, and capabilities that improve performance. Regularly experiments with and leverages technologies and tools to substantially improve performance.
• Manages Complexity:
  Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Consistently looks at complex issues from many angles; obtains a rich and deep understanding; swiftly cuts to the core issue; skillfully separates root causes from symptoms.
• Action Oriented:
  Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Takes immediate, decisive, independent action to resolve issues or problems. Persists as needed. Quickly and consistently identifies and pursues beneficial new opportunities.
• Plans and Aligns:
  Plans and prioritizes work to meet commitments aligned with organizational goals. Outlines clear plans that put actions in a logical sequence; conveys some time frames. Aligns own work with relevant workgroups. Takes some steps to reduce bottlenecks and speed up the work.
• Optimizes Work Processes:
  Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. Pays close attention to a variety of metrics and benchmarks; determines both major and subtle ways to optimize processes. Swiftly resolves process breakdowns; takes steps to ensure that problems do not recur.
• Courage:
  Steps up to address difficult issues, saying what needs to be said. Shares own ideas and points of view openly, regardless of potential criticism or risk; shows conviction when faced with adversity and challenges; raises difficult topics to be sure they are addressed.
• Self-Development:
  Actively seeks new ways to grow and be challenged using both formal and informal development channels. Demonstrates a strong commitment to development by regularly practicing and applying new knowledge and skills; is quick to share new learning with others. Creates a thorough, detailed development plan.

Physical Demands

Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.

Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations.

Unavoidable Hazards (Work Environment)

Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.

None.

County Core Values

All Broward County employees strive to demonstrate the County's four core behavioral competencies.

• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
• Customer focus: Building strong customer relationships and delivering customer-centric solutions.
• Instills trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Values differences: Recognizing the value that different perspectives and cultures bring to an organization.

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Americans with Disabilities Act (ADA) Compliance

Broward County is an Equal Opportunity Employer committed to inclusion. Broward County is committed to providing equal opportunity and reasonable accommodations to qualified persons with disabilities. We support the hiring of people with disabilities; therefore, if you require assistance due to a disability, please contact the Professional Standards Section in advance at 954-357-6500 or email Profstandards@broward.org to make an accommodation request.

County-wide Emergency Responsibilities

Note: During emergency conditions, all County employees are automatically considered emergency service workers. County employees are subject to being called to work in the event of a disaster, such as a hurricane, or other emergency situation and are expected to perform emergency service duties, as assigned.

County-wide Employee Responsibilities

All Broward County employees must serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County's Employee Code of Ethics, gift, and conflict of interest policies.

All Broward County employees must establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, sex, national origin, age, disability, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression.