Customer Service Representative

IPS is seeking dedicated Office and Administrative staff to be the backbone of our innovative team. At IPS, we know that great ideas and groundbreaking projects rely on exceptional support behind the scenes. Your professional growth and development are our priority, so your opportunities here are unlimited. We care for our team members, offering a comprehensive benefits package, work-life balance, and job stability. If you thrive in a fast-paced environment where you will be recognized and appreciated, you would be a great fit at IPS.

Responsibilities and Expectations:

As a Customer Service Representative for IPS, you will be responsible for providing technical support, customer interaction, developing quotations, supporting the repair operations and supporting teamwork philosophy.

• Provide timely and accurate updates to customers regarding service inquiries and repair statuses.
• Serve as a technical resource to troubleshoot and resolve issues related to customer equipment repairs.
• Support the outside sales team and OEM partners by addressing inquiries, generating quotes, and managing vendor relations to ensure an Unmatched Customer Experience.
• Investigate and resolve customer concerns in collaboration with the Service Center Management team.
• Review and incorporate technical requirements from customer purchase orders into work instructions.
• Prepare price quotations for existing and new business opportunities to support revenue goals.
• Assist in developing quality plans, checklists, and work instructions to ensure compliance with Quality Assurance (QA) procedures, customer specifications, and regulatory requirements.
• Verify that all quality documentation (e.g., purchase orders, travelers, work packages, inspection plans, drawings) meets established standards.
• Conduct and/or validate inspections and tests to ensure compliance with customer and regulatory requirements.
• Document inspection/test results, complete necessary reports, and maintain accurate records.
• Support the creation, review, and coordination of detailed repair reports.
• Assist in reviewing customer purchase orders and interpreting technical specifications.
• Organize, scan, and maintain project documentation per program requirements.

Qualifications and Competencies:

• Minimum Education Requirement: High school diploma or equivalent plus three years' experience in a technical sales or customer service environment
• Experience in technical sales or customer service environment, specifically related to electric motors or generators is also preferred
• Ability to relate well with others in a professional and knowledgeable manner
• Strong proficiency in the use of Microsoft Office suite
• Ability to provide project management support
• Ability to analyze and interpret data and take appropriate action
• Must be extremely detail-oriented with sound problem-solving skills
• Ability to prioritize and maintain high degree of organization
• Excellent time management skills
• Ability to communicate technical data in a clear and concise manner
• Excellent written and verbal skills

You'll thrive at IPS if you...

* Lead with integrity and prioritize safety. You demonstrate high standards and commit to a safe, ethical workplace.
* Value teamwork and accountability. You work well with others, take responsibility, serve others, and deliver on your commitments.
* Focus on the customer. You are dedicated to providing an unmatched customer experience and exceeding expectations.
* Have an entrepreneurial spirit. You're proactive, innovative, and thrive in a fast-paced environment.
* Communicate effectively and with purpose. You keep everyone informed with clear, concise communication.
* Stay curious and love to learn. You continuously seek new knowledge and grow personally and professionally.

Who We Are:

At Integrated Power Services (IPS), we're committed to empowering you to make a meaningful impact. As the industry's leading and fastest-growing service provider, IPS offers single-source electromechanical and power management solutions to enhance the reliability of critical infrastructure across North America and the United Kingdom. We serve over 30,000 essential customer locations, from renewable energy pioneers to hospitals, manufacturers, and municipalities, helping them avoid costly downtime and ensure mission-critical operations. When you join IPS, you're joining a team that's revolutionizing equipment and process reliability across diverse sectors, from power generation to petrochemicals, and beyond. You'll learn from industry experts, grow alongside a talented workforce, and be part of a company that is built on the Shared Values of Safety, Integrity, Teamwork, Accountability, Customer Focus, and Entrepreneurial Spirit.

Benefits:

• Paid Time Off (PTO)
• 401k Employer Match
• Bonus Incentives
• Tuition Reimbursement Program
• Medical, Dental and Vision plans
• Employee Assistance Program (EAP)
• And more!

IPS is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

Any offer of employment is contingent upon the successful completion of a background and driving record investigation. As a federal contractor, our company is committed to maintaining a safe and drug-free workplace. Candidates for this position are required to complete a pre-employment drug screen successfully. The drug screening process will include testing for substances that may impair one's ability to perform the job safely and effectively.

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