Assistant General Manager

DoubleTree by the Galleria is looking for an experienced oversee and support hotel operations. If you have either full-service hotel Director of Operations experience or previous experience as a General Manager in a limited-service hotel with Food & Beverage outlets, apply today!

Required Skills and Abilities:

• Three (3) years' experience as a hotel Assistant General Manager or General Manager in full-service hotel required.
• Previous hotel rooms division and food & beverage management experience required.
• Excellent communication skills, both written and verbal.
• Strong interpersonal and problem-solving abilities to anticipate, identify, prevent and solve guest and employee related issues.
• Hilton/PEP experience highly preferred.
• Flexible availability to work evenings, holidays and weekends.

Job Description:

• Support the General Manager in daily hotel operations and assist the operational and financial management of Food & Beverage and Rooms Division
• Manage performance for operations department heads and formally hold accountable when performance expectations are not being consistently met.
• Ensure hotel is in compliance with all brand standards and perform periodic quality assurance audits.
• Oversee and provide support and guidance for Food & Beverage, Housekeeping and Front Office department operations.
• Review financial statements and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
• Conduct operations meetings, ensure staffing levels and department operations support business needs.
• Solicit feedback for continuous improvement and implement career paths to develop managers, supervisors and line level staff.
• Assist with addressing and resolving employee relation issues.
• Support with resolving guest related complaints.
• Review and respond to guest survey feedback and assist operations managers with implementing action steps to increase guest survey scores and minimize reoccurring guest related issues.

Benefits:

• Medical, Dental and Vision Insurance
• Matching 401k
• Executive Committee Bonus Program
• Employee Assistance Program
• Free Life Insurance
• Holiday pay
• Free Short-Term and Long-Term Disability Insurance
• Paid Time Off
• Hotel Discount Program
• Free Lunch